Lauren Sertain
Murphy,NC
Summary
Motivated student with strong technical abilities in software and applications, adept at handling challenging work and demonstrating excellent time management skills. Highly-motivated employee with a desire for new challenges, a strong work ethic, adaptability and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookkeeper
Marketplace Antiques
Murphy, NC
08.2020 - Current
- Regularly reconciled intercompany accounts.
- Resolved billing discrepancies with vendors or customers promptly.
- Performed account analysis as required by management.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Devised and implemented internal controls to ensure the integrity of recordkeeping.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Provided assistance in preparing tax returns annually.
- Assisted with the preparation of budgets and forecasts.
- Analyzed financial information and recommended efficient resource utilization and techniques to enhance profitability.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
- Handled sensitive financial information with confidentiality and integrity.
- Documented transaction details to track and manage financial data.
- Monitored cash flow, preparing reports to inform management of financial status.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
Customer Service Representative
Marketplace Antiques
Murphy, NC
08.2020 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
Education
GED -
Asheville High School
Asheville, NCAssociate of Science - Natural Sciences
Tri County Community College
Murphy, NCSkills
- Quickbooks
- Superior attention to detail
- Financial Reporting
- Expense Tracking
- Bank Statement Reconciliation
- Customer Relations
- Senior leadership support
Certification
- Due to complete IAP Bookkeeper Certification in August 2024
Timeline
Bookkeeper
Marketplace Antiques
08.2020 - Current
Customer Service Representative
Marketplace Antiques
08.2020 - Current
GED -
Asheville High School
Associate of Science - Natural Sciences
Tri County Community College
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