Lauren Settles

Goal-oriented with distinguished experience at Humana with proven leadership abilities. Expert in increasing productivity and customer satisfaction of providers in Western KY. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Developed a rapport with primary care providers in the Western Ky area to help improve quality, issues, and patient experience.
• Solved problems with groups related to coding, billing, incentives, etc.
• Used Microsoft Excel to develop pivot tables and analysis for provider performance.
• Used internal reporting capabilities to manipulate and develop actionable reports for providers.
• Used Word, Powerpoint and Outlook to present and communicate with providers.

Highly experienced in HEDIS and patient safety, reviewing financials & KPI's, discussing coding and Medicare Risk Adjustment.