Lauren Sheets-Brooks
Berea
Summary
Dynamic and customer-focused professional with exceptional service skills honed at Berea Nutrition. Proven ability to resolve issues swiftly while maintaining a positive atmosphere. Strong attention to detail and time management ensure efficient operations. Recognized for building lasting customer relationships and fostering teamwork in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Berea Nutrition
05.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Tj Maxx
05.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Public Health -
University of Louisville
Louisville, KYMadison Southern High School
Berea, KYSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
Timeline
Barista
Berea Nutrition
05.2023 - 01.2024
Cashier
Tj Maxx
05.2022 - 07.2023
Public Health -
University of Louisville
Madison Southern High School
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