Lauren Shelton
Summary
Dedicated Customer Service professional passionate about helping people and building strong relationships. Motivated by following guidelines and providing clear channels of communication to accomplish organizational goals.
Overview
5
5
years of professional experience
Work History
Intern and Management Trainee
Enterprise Mobility
05.2023 - Current
- Explain rental underwriting process and acceptable methods of payment to customers
- Provide exemplary customer service throughout the entirety of each rental
- Offer protection products to every customer
- Complete proper vehicle inspections for damage and safety. Write quality claims for accidents to protect company assets
- Make sure contracts are kept up to date on payment and are in good standing
- Market to dealerships, body shops, and insurance companies to maintain relationships.
- Attended multiple Elite Events for being on top of the sales and service performance matrix
Brand Associate and Team Lead
Old Navy
01.2021 - 06.2023
- Interact with customers to make sure their needs and wants are met
- Present promotions such as the credit card or free loyalty program
- Merchandise clothing, accessories, and products to look visually enticing
- Train new employees throughout all areas.
Team Member
Chick-fil-A
05.2019 - 01.2021
- Provide a great experience for the customer through wait times, being cordial, and providing delicious food
- Observe FDA regulations to provide safe products to the guests
- Trained new employees to perform set standards
- Worked in all areas of the store: food preparation, register, counting money, and routine deep cleanings of industrial equipment.
Education
BS Business Management -
University of Tennessee at Chattanooga
05.2024
Skills
- Excellent Customer Service
- Adaptability and Coachable
- Interpersonal and Social Skills
- Strong Work Ethic
- Time Management
- Teamwork and Collaboration
Community Service
- Adopt A Family
- Chattanooga Food Bank
- Family Promise of Blount County
Timeline
Intern and Management Trainee
Enterprise Mobility
05.2023 - Current
Brand Associate and Team Lead
Old Navy
01.2021 - 06.2023
Team Member
Chick-fil-A
05.2019 - 01.2021
BS Business Management -
University of Tennessee at Chattanooga