Lauren Shuttleworth
Saint Augustine
Summary
Detail-oriented Authenticity Compliance Specialist with expertise in fraud detection and performance coaching. Blocked over 500 fraudulent accounts and enhanced compliance protocols. Collaborated cross-functionally to drive operational efficiency through trend analysis and quality auditing, elevating brand integrity and client experience.
Overview
7
7
years of professional experience
Work History
Authenticity Compliance Specialist
The RealReal
Phoenix
08.2022 - Current
- Investigated and escalated fraud cases, successfully blocking 500+ linked accounts.
- Led authentication audits for high-risk brands, enhancing compliance protocols to mitigate fraud risks.
- Partnered with CSCR, Returns, Brand, and Authentication teams to establish consistent standards and streamline workflows.
- Coached team members with real-time feedback, improving brand knowledge and decision-making capabilities.
- Developed and maintained brand guides and tools to support authentication training.
- Resolved Zendesk tickets related to reauthentication and client concerns with thorough follow-through.
High Risk Authenticator
The RealReal
Phoenix
06.2021 - 08.2022
- Authenticated high-value items (e.g., Hermès, Chanel, Celine) with 99% accuracy.
- Maintained 100% UPH while identifying and escalating risk trends.
- Identified process gaps and proposed improvements, increasing operational efficiency.
- Refined workflows and developed training materials to support successful launch of new facility.
- Facilitated team training sessions on best practices, enhancing accuracy and expertise.
Low Risk Authenticator
The RealReal
Secaucus
05.2019 - 06.2021
- Earned Level 2 Authentication Certification for advanced product expertise.
- Enhanced counterfeit protocols and ensured authentication consistency.
- Crafted detailed, on-brand product descriptions to elevate client experience.
- Priced items based on condition, materials, and brand standards.
Marketing & Retail Assistant
Apple Village
Montclair
05.2019 - 05.2021
- Developed and scheduled social media content that increased in-store traffic and enhanced brand visibility.
- Managed inventory and restocking processes to ensure product availability.
- Coordinated purchasing from wholesale vendors and supported strategic buying decisions.
- Represented the shop at trade shows, identifying new products and building vendor relationships.
- Supported the owner in daily operations, including visual merchandising and customer service.
Education
Bachelor of Arts - Fashion Studies, Fashion Merchandising
Montclair State University
Montclair, NJ05-2019
Skills
- Fraud detection
- Compliance training
- Quality assurance
- Quality auditing
- Product verification
- Trend analysis
- Salesforce
- Zendesk
- Sift
- Looker
- Microsoft Office
- Google suite
- Cross-functional collaboration
- Problem solving
- Time management skills
- Organizational skills
Timeline
Authenticity Compliance Specialist
The RealReal
08.2022 - Current
High Risk Authenticator
The RealReal
06.2021 - 08.2022
Low Risk Authenticator
The RealReal
05.2019 - 06.2021
Marketing & Retail Assistant
Apple Village
05.2019 - 05.2021
Bachelor of Arts - Fashion Studies, Fashion Merchandising
Montclair State University