Lauren Smilie
Naperville,IL
Summary
This individual is a dynamic team player with a proven track record at DeEtta's Bakery and a detail-oriented individual with exceptional communication and project management skills. This individual has proven their ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives. Offers organizational skills as well as creativity when working and creating presentations. Both a fluent French speaker and a dedicated blue belt in taekwondo, this individual has proven their dedication and commitment.
Overview
3
3
years of professional experience
Work History
Front of House Employee
DeEtta's Bakery
06.2022 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Brewed coffee, tea, and hot cocoa.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Designed and decorated the chalkboard with seasonal drawings.
- Handled and boxed pastries, donuts, bread, cakes, and more per each customer's request.
- Drove van to deliver custom cakes, sweets tables, and other orders to customers.
- Worked with the front-of-house staff, bakers, and cake decorators to delegate tasks, divide the space, and work efficiently.
- Handled customer pre-orders both in person and on the phone.
- Managed the register.
- Thoroughly cleaned the cases, shelves, floors, and counters.
- Kept pastry and dessert cases stocked with fresh selections and arranged to entice orders.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Assisted in training new team members, ensuring they could quickly provide excellent service to customers.
- Completed opening and closing duties promptly, allowing the bakery to begin serving customers on time each day.
- Folded numerous boxes before boxing pastries, ensuring we had enough to get through the day and the next.
- Worked at farmer's markets, ensuring customer satisfaction throughout.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Food Science
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
Skills
- Strong work ethic
- Customer service
- Problem-solving
- Multitasking and organization
- Professional appearance
- Data entry
- Attention to detail
- Presentation development
- Food safety knowledge
- Punctuality and reliability
- Active learning
- French fluency
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Baking
- Crafting and DIY Projects
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Martial Arts (Taekwondo)
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Gardening and plant care
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Soccer
- Animal Care
- Gym Workouts
- Experimenting with different creative mediums, like watercolor, photography, and graphite, to expand skills and techniques
- Music (Guitar, Saxophone, Singing, Drums)
- Environmental Conservation Projects
- Adventure Travel
- I have a passion for photography and editing photos
- Science (Biology, Chemistry, etc) and scientific inquiry
- Professional OCR (Obstacle Course Racing)
- Language Learning
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Front of House Employee
DeEtta's Bakery
06.2022 - Current
Bachelor of Science - Food Science
University of Illinois At Urbana-Champaign
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