Lauren Smith
Great Bend,KS
Summary
Flexible, educated HR Assistant/Office Manager with many years of experience. Advanced knowledge of HR principles and procedures. Adept at interviewing, on-boarding procedures and recruitment strategies. Detail-oriented Bookkeeper versed in payroll, accounts payable and accounts receivable. Able to learn quickly and adapt well to new technologies.
Overview
13
13
years of professional experience
Work History
Account Manager
Benefit Management
Great Bend , KS
2021.08 - Current
- Resolves client issues and acts a s a client intermediary regarding issues relating to compliance eligibility, billing, funding, claims, PPO Network's, PMB, UR and all related products and services.
- Posses detailed knowledge of the clients business andindustry, being able to articulate applicable insurance coverages, and appropriate/available solutions
- Directly oversee and coordinate the delivery of all Benefit Management services to my book of business including reports, Presentations, claims reviews, compliance and renewals.
Business Manager
Central Kansas Orthopedic Group Physical Therapy & Sports Medicine
Great Bend , KS
2020.11 - 2021.05
- The medical office manager is responsible for the financial performance of the revenue cycle
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
- Coordination of the day to day operations of the practice
- Promoting excellent customer service by all levels of the staff
- Develops, implements, and maintains office policies and procedures
- Interviews, hires, and trains a productive medical office team and conducts performance reviews
- Maintains and manages all filing and organizational systems for the practice
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
- Coordinates staff meetings for administrative and clinical staff
- Coordinates logistics for internal and external meetings and conferences
- Ensures staffing is appropriate for day to day operations
- Assists in special projects
- Assists in recruiting clinicians
Human Resources Assistant/Admin Office Coordinator
ResCare Inc.
Great Bend , KS
2018.08 - 2020.06
- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Certified Internal Investigator- Conduct effective, thorough and objective internal investigations related to employee misconduct/ANE etc.
- Create and place job posts on multiple sites/Attend job fairs
- Conduct interviews and make hiring decisions
- Conduct training for both new and existing employees; keep record and ensure all required training and annual training is completed timely
- General accounting duties including but not limited to data entry, filing, account reconciliations, working with customers and vendors, as well as other general office functions
- Perform all accounts payable/receivable functions and deposits for my location.
- Post invoices to AP system with proper codes and process checks
Lead Employment Specialist
Pyxis
Wichita , KS
2017.11 - 2018.11
- Managed a case load of 20-30 clients in and around the surrounding areas
- Maintained relationships with technical professionals to gain industry knowledge and obtain referrals
- Assist individuals from certain targeted groups who have consistently faced significant barriers to employment to locate meaningful employment that matches their goals, desires and skills.
- Provide and maintain documentation of job development, job coaching, and people's progress on the job.
- Effectively communicate relevant information in a timely manner; comply with all reporting procedures according to agency policies.
- Work closely with DCF.
Sales Consultant
AT&T
Great Bend , KS
2015.01 - 2016.01
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consulted with clients after contract signing to resolve any problems and provide ongoing support
Administrative Assistant/HR Assistant
Jackie Of All Trades
Holyrood , KS
2004.01 - 2011.08
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed accounts payable and receivable
- Recruit and hire laborers as needed
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
Bachelor of Science in Business Administration
Purdue University
West Lafayette, IN05.2022
Associate of Science - Medical Assisting
Barton County Community College
Great Bend, KS2015
Skills
- Human resources procedures
- Business administration
- Staff education and training
- Adherence to high customer service standards
- Savvy relationship builder
- Conflict management
- MS Office expert
- Accounts payable and receivable
Timeline
Account Manager
Benefit Management
2021.08 - Current
Business Manager
Central Kansas Orthopedic Group Physical Therapy & Sports Medicine
2020.11 - 2021.05
Human Resources Assistant/Admin Office Coordinator
ResCare Inc.
2018.08 - 2020.06
Lead Employment Specialist
Pyxis
2017.11 - 2018.11
Sales Consultant
AT&T
2015.01 - 2016.01
Administrative Assistant/HR Assistant
Jackie Of All Trades
2004.01 - 2011.08
Bachelor of Science in Business Administration
Purdue University
Associate of Science - Medical Assisting
Barton County Community College
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