Lauren Smith
Summary
Motivated student working towards a Bachelor in Science in Neuropsychology. Possess experience in customer service, restaurant industry, and collaborating with others to maintain and provide a positive work environment.
Overview
4
4
years of professional experience
Work History
Waitress
Fiddlers Seafood Restaurant
05.2023 - Current
- Greeted new customers, discussed specials, took drink and food orders.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostess
The Village Anchor
08.2019 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest/assisting them in providing a great dining experience
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Neuropsychology
The University of Alabama
Tuscaloosa, AL04.2026
High School Diploma -
Eastern High School
Louisville, KY05.2022
Skills
- Social Perceptiveness
- Customer Service
- Complex Problem-Solving
- Leadership
- Adaptability
- Hospitality and Accommodation
Timeline
Waitress
Fiddlers Seafood Restaurant
05.2023 - Current
Hostess
The Village Anchor
08.2019 - 08.2022
Bachelor of Science - Neuropsychology
The University of Alabama
High School Diploma -
Eastern High School
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