Lauren Smith
Sacramento,CA
Summary
Highly skilled and experienced Loan Manager with over 8 years in the mortgage industry. Proven ability to process loans efficiently and quickly while maintaining quality standards. Expertise in Conventional, FHA, VA, USDA, Down Payment Assistance, Grant Loans and Non-Conforming loans, with some experience in 203K and Homestyle Renovation loans. Strong communication and interpersonal skills, with a track record of building and maintaining relationships with borrowers, loan officers, underwriters, and closers. Dedicated to providing excellent customer service and achieving timely loan closings.
Overview
10
10
years of professional experience
Work History
Senior Loan Manager
Summit Funding Inc
Sacramento, CA
09.2016 - Current
- Conduct thorough reviews and validation of loan applications upon receipt from Loan Officers or Approval Specialists.
- Proactively initiate requests and collect supplementary documentation essential for complete loan applications.
- Efficiently orchestrate the acquisition of crucial documents such as verifications, income and asset documents, appraisals, and title work.
- Ensure meticulous compilation and processing of required documents to meet projected closing dates with precision.
- Leverage extensive mortgage industry knowledge to assess creditworthiness and risk factors during loan application evaluation.
- Apply comprehensive analytical skills to evaluate adherence to financial guidelines and regulations.
- Utilize expertise in mortgage processing and underwriting to confidently pre-underwrite files in alignment with established criteria.
- Collaborate seamlessly with underwriting, submitting complete loan files for efficient and clear loan approvals.
- Oversee the timely submission of all required documents for closing document preparation, ensuring compliance with a 72-hour deadline before scheduled closings.
- Facilitate effective communication and collaboration with title companies, appraisers, employers, surveyors, and stakeholders to address any outstanding conditions and ensure smooth processes.
- Maintain meticulous management of the loan pipeline, tracking essential information and consistently updating records within Encompass.
- Demonstrate the ability to swiftly learn and adapt to new loan programs within fast-paced environments for optimizing loan processing and management.
- Uphold rigorous documentation practices by thoroughly recording all file handling activities in the conversation log, ensuring compliance and facilitating future auditing requirements.
Closing Coordinator
Summit Funding Inc
03.2016 - 09.2016
- Thoroughly review closing conditions received from underwriters and verify that all requirements can be met and satisfied during the closing process.
- Obtain insurance binders and coordinate necessary lock corrections to ensure accurate and up-to-date information.
- Proactively manage underwriting timeframes, ensuring timely completion and adherence to internal and external requirements.
- Conduct meticulous reviews of loan detail worksheets within the closing department to identify and rectify any errors once documents have been drawn.
- Monitor the timely preparation and delivery of loan documents via email, ensuring they are sent to the appropriate parties.
- Engage in daily communication and follow-up with loan managers, title companies, loan consultants, real estate agents, and borrowers to provide necessary updates, address inquiries, and maintain strong working relationships.
Lead Approval Specialist
Summit Funding Inc
05.2015 - 03.2016
- Developed and implemented guidelines to enhance the efficiency of order processing, ensuring clear and defined procedures.
- Designed and integrated an audit checklist to elevate the quality and consistency of file set-up procedures.
- Introduced a tracking system for monitoring progress on essential items, promoting effective communication and reducing reliance on email updates.
- Strategically assigned incoming loans to managers based on their expertise, ensuring a balanced distribution of workload across the team.
Approval Specialist
Summit Funding Inc
02.2015 - 05.2015
- Ensure prompt and accurate loan set up completion, meticulously following established guidelines and processes.
- Conduct comprehensive verification of loan files, meticulously reviewing the provided documentation and program/investor requirements, whether anticipated or confirmed.
- Assist in the prompt resolution of incomplete loans by swiftly communicating with relevant parties, enabling necessary actions and facilitating comprehensive loan file completion.
- Facilitate effective communication by generating and sending detailed emails to the branches, outlining the list of essential missing items needed for thorough loan file completion.
- Collaborate closely with the Loan Manager to ensure timely follow-up on requested items, contributing to the smooth flow of loan processing.
- Demonstrate proficiency in accurately re-disclosing loans when necessary, ensuring alignment with applicable guidelines and regulations.
- Maintain a detailed conversation log, meticulously recording all interactions and file handling activities, providing a thorough and organized record for future reference and audits.
Business Support Team, Customer Service Representative
Full Circle Group
08.2013 - 01.2015
- Managed receptionist duties for a diverse portfolio of 13+ company accounts, ensuring smooth operations and seamless communication.
- Orchestrated and optimized appointment and task scheduling for multiple companies, demonstrating strong organizational skills and attention to detail.
- Handled high-volume incoming calls on a multi-line phone system, delivering prompt and courteous assistance in a fast-paced environment.
- Efficiently managed voicemail messages, promptly returning calls, confirming appointments, and following up with clients to ensure exceptional service.
- Demonstrated exceptional multitasking abilities by successfully balancing various responsibilities and priorities throughout the day.
- Recognized for outstanding customer service within the first 90 days of employment, receiving a Customer Service Award.
Skills
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with individuals at all levels of the organization
- Strong problem-solving skills, with the ability to identify issues, propose solutions, and implement changes as needed
- Attention to detail and a high level of accuracy, particularly when handling confidential or sensitive information
- Strong organizational and time management skills to prioritize and meet deadlines
- Exceptional customer service skills, ensuring client satisfaction and maintaining positive relationships
- Adaptability and flexibility to quickly learn and adapt to new technologies, processes, and job responsibilities
- Strong interpersonal skills, fostering effective collaboration and teamwork
- Proven ability to work independently and as part of a team, with the capacity to manage multiple tasks and deadlines simultaneously
Accomplishments
- Served as the dedicated loan manager for the #6 Loan Officer in units company-wide, showcasing strong performance and the ability to handle a high volume of loan transactions.
- Proven expertise in handling challenging loan applications, such as first-time borrowers, self-employed applicants, and individuals with problematic credit histories.
- Recognized as a trusted resource for training and onboarding new loan managers, leveraging in-depth knowledge and experience to support their professional development.
- Currently provide valuable assistance to team members and branch employees, offering expertise in navigating tough scenarios, adhering to timelines, understanding guidelines, and problem-solving.
Timeline
Senior Loan Manager
Summit Funding Inc
09.2016 - Current
Closing Coordinator
Summit Funding Inc
03.2016 - 09.2016
Lead Approval Specialist
Summit Funding Inc
05.2015 - 03.2016
Approval Specialist
Summit Funding Inc
02.2015 - 05.2015
Business Support Team, Customer Service Representative
Full Circle Group
08.2013 - 01.2015