Lauren Smith
Gloucester,Virginia
Summary
An exceptionally organized and productive individual with over 7 years of experience in client management and cultivating enduring connections. Possessing remarkable skills in budget development, execution, and timely goal achievement. Demonstrating a consistent history of generating inventive solutions and displaying a notable commitment to responsibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Program Specialist I
King and Queen DSS
King And Queen Court House, VA
09.2023 - Current
- Maintained case records, access and retrieved data, and created reports for several DSS benefit programs.
- Presented clients with information and assistance in accessing resources such as food, heating, cooling, and medicaid services.
- Checked accuracy and completeness of benefits applications and documents.
- Knowledge of SNAP, Fuel, Crisis, Cooling, and Energy Share DSS programs.
- Developed and maintained relationships with carriers and vendors related to the DSS fuel,crisis, and energy share programs.
REAL ESTATE AGENT (LICENSED REALTOR)
Rivers Edge Realty Group
02.2020 - Current
- Interview business partners, mortgage companies, and clients
- Access property conditions & loan qualifications
- Effectively guide individuals and families through the complex process of real estate transactions, ensuring their needs and goals are met
- Build and maintain strong relationships with clients
- Act as a trusted advisor, providing expert guidance and personalized recommendations throughout the buying, selling, or renting process
- Skillfully negotiate the terms and conditions of real estate transactions on behalf of clients, striving for favorable outcomes
- Prepare and review purchase agreements, leases, and other legal documents, ensuring compliance with applicable laws and regulations
- Stay updated on industry trends, legal requirements, and best practices in real estate
- Continuously expand knowledge and skills through professional development opportunities, workshops, and networking events.
SMALL BUSINESS OWNER
H&Em Boutique
10.2018 - 12.2022
- Sole owner and operator of H&Em boutique
- Successfully managed and operated a children's boutique
- Budgeting, inventory management, and financial analysis
- Extensive knowledge of the retail industry, including trends, customer preferences, and effective merchandising strategies
- Strong interpersonal skills and ability to provide excellent customer service and avoid conflict
- Passion for entrepreneurship and the ability to take initiative and make sound business decisions
- Interviewed business affiliates and evaluated the quality of their merchandise.
SMALL BUSINESS OWNER
Kiddie City Daycare
06.2017 - 05.2019
- Understand child development, age-appropriate curriculum planning, and implementing educational activities that promote cognitive, social, and physical development
- Effectively managed and lead a team of childcare professionals, ensuring a safe and nurturing environment for children
- Budgeting, financial management, marketing, interviewing, and customer service
- Ability to develop business strategies, attract new clients, and maintain positive relationships with parents and families
- Fostered a supportive and professional work environment, where employees received ongoing training and development opportunities
- Managed administrative tasks such as enrollment, scheduling, record-keeping, and maintaining accurate financial records.
Education
University
Bachelor's in Child and Family Studies w/ Minor in Business -
Skills
- Experience in overseeing, mentoring, and inspiring creative teams
- Excellent communication, interpersonal, and customer service skills
- Detail-oriented and highly organized, with strong multitasking skills
- Proficient in Adobe Creative Suite, Microsoft Office & Canva
- High ethical standards and commitment to maintaining client confidentiality
- Problem solving both independently and with a team
- Have the ability to build rapport with others and lead a team
Certification
- Real Estate License Virginia
- Recognition and Reporting of Child Abuse and Neglect (Colorado Shines)
- Prevention of SIDS and Use of safe sleeping practices
- Adult and Pediatric First Aid/CPR/AED
- See Attached DSS transcripts
Timeline
Benefits Program Specialist I
King and Queen DSS
09.2023 - Current
REAL ESTATE AGENT (LICENSED REALTOR)
Rivers Edge Realty Group
02.2020 - Current
SMALL BUSINESS OWNER
H&Em Boutique
10.2018 - 12.2022
SMALL BUSINESS OWNER
Kiddie City Daycare
06.2017 - 05.2019
University