Lauren Spagnolo
Saint Charles,IL
Summary
Encouraging Team Lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Client Advisor
Saint Laurent
11.2023 - 04.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Participated in networking events to establish valuable connections within the industry and community at large.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Enhanced team morale through consistent collaboration efforts aimed at fostering a positive work environment.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Client Advisor
Louis Vuitton - LVMH
05.2022 - 11.2023
- Cultivate and grow client base through forming relationships with new clients and retaining/building spend of existing clients.
- Achieved Sales Goals on a continuous basis. Top Cross selling Client Advisor along with top Customer retention percentage and Sales Percentage of Client base relationship.
- Conduct sales and great customer service with 100% positive feedback on customer surveys.
- Provide brand awareness, for high end jewelry, RTW mens/Womens, along with LES X
- Certifted LV Diamonds insider.
Sales Supervisor
Marc Jacobs
11.2021 - 05.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients/ bulk buyers, resulting in repeat business and increased revenue.
Education
Bachelor of Science - Accounting
DePaul University
Chicago, IL06.2013
Skills
- Business Development
- Client Engagement
- Client Relationship Management
- Financial knowledge
- Cross-selling techniques
- Client Retention Strategies
Timeline
Client Advisor
Saint Laurent
11.2023 - 04.2024
Client Advisor
Louis Vuitton - LVMH
05.2022 - 11.2023
Sales Supervisor
Marc Jacobs
11.2021 - 05.2022
Bachelor of Science - Accounting
DePaul University