Lauren Sparks
Johnson City,TN
Summary
Dynamic and detail-oriented professional with extensive experience at Johnson City Medical Center, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster guest relations. Skilled in staff training and quality assurance, consistently delivering exceptional support and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Housekeeper
Johnson City Medical Center
Johnson City, TN
07.2025 - Current
- Supervised cashier team to ensure efficient customer service and operational effectiveness.
- Trained new cashiers on checkout procedures and customer interaction best practices.
- Monitored cash register operations to maintain accuracy in transactions and cash handling.
- Resolved customer inquiries and complaints swiftly to enhance shopping experience.
- Implemented process improvements to streamline checkout workflow, reducing wait times.
- Conducted regular audits of cash drawers to ensure compliance with financial policies.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
House Sitter
Elderly Persons Complex
Wilkesboro, NC
11.2024 - 07.2025
- Provided companionship and emotional support to residents, enhancing their quality of life
- Managed daily routines, ensuring adherence to schedules and promoting resident engagement
- Assisted with meal preparation and dietary needs, maintaining nutritional standards
- Conducted regular safety checks, ensuring a secure environment for residents
- Administered medication reminders, supporting health management for residents
- Monitored resident well-being and reported changes to staff promptly
- Developed trusting relationships with residents, improving overall satisfaction
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
Personal Care Assistant
Village of Wilkes
North Wilkesboro, NC
01.2024 - 09.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported clients in personal hygiene routines, promoting dignity and independence.
- Monitored client health status, reporting changes to healthcare professionals.
- Collaborated with multidisciplinary teams to enhance care plans for clients.
- Provided companionship to clients, fostering emotional well-being and social interaction.
- Educated clients on wellness practices, encouraging healthier lifestyle choices.
- Advocated for client needs, facilitating access to community resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cook Operator
Village Inn Pizza Parlor
North Wilkesboro, NC
07.2023 - 01.2024
- Operated kitchen equipment to prepare and cook menu items efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in inventory management by tracking stock levels and notifying suppliers of shortages.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Trained new staff on kitchen procedures, safety protocols, and equipment usage effectively.
- Monitored cooking times and temperatures to ensure food quality and consistency across dishes.
- Implemented waste reduction strategies, contributing to improved kitchen resource management.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Followed plant safety policies and procedures, actively performing risk assessments and demonstrating ownership of occupational hazard prevention.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
Cashier Team Lead
Food Lion
North Wilkesboro, NC
02.2022 - 02.2023
- Supervised cashier team to ensure efficient customer service and operational effectiveness.
- Trained new cashiers on checkout procedures and customer interaction best practices.
- Monitored cash register operations to maintain accuracy in transactions and cash handling.
- Resolved customer inquiries and complaints swiftly to enhance shopping experience.
- Implemented process improvements to streamline checkout workflow, reducing wait times.
- Conducted regular audits of cash drawers to ensure compliance with financial policies.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Animal Science
Wilkes Central High School
Moravian Falls, NC06.2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Guest relations
- Exceptional communicator
- Staff training
- Quality assurance
- Resident support
- Multitasking and organization
- Safety protocols
- Focused and detail-oriented
- Exceptional time management
- Multitasking and prioritizing
- Team support and collaboration
- Professional and courteous
Timeline
Housekeeper
Johnson City Medical Center
07.2025 - Current
House Sitter
Elderly Persons Complex
11.2024 - 07.2025
Personal Care Assistant
Village of Wilkes
01.2024 - 09.2024
Cook Operator
Village Inn Pizza Parlor
07.2023 - 01.2024
Cashier Team Lead
Food Lion
02.2022 - 02.2023
High School Diploma - Animal Science
Wilkes Central High School