Lauren Strong
Las Vegas,NV
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in de-escalation and handling customer complaints. Prior SME and POD experience with product training new hires and existing employees. As well as having prior back-stopping experience for my current Supervisor.
Overview
9
9
years of professional experience
Work History
Sr. Customer Care Representative
Farmers Insurance Company
Woodland Hills, CA
05.2022 - Current
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Supervisor
Ace Hardware
Las Vegas, NV
05.2016 - 09.2021
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Prepared displays for upcoming promotions or special events.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted with merchandising tasks such as stocking shelves, setting up displays and organizing backroom inventory.
Education
Associates of Business - Business/Marketing
College of Southern Nevada
Las Vegas, NV12-2023
Producer License -
Property And Causalty
07-2023
Skills
- Coaching and mentoring
- Exceptional communication
- Time management
- Escalation handling
References
References available upon request.
Timeline
Sr. Customer Care Representative
Farmers Insurance Company
05.2022 - Current
Supervisor
Ace Hardware
05.2016 - 09.2021
Associates of Business - Business/Marketing
College of Southern Nevada
Producer License -
Property And Causalty
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