Lauren Sutherland
Hudson
Summary
Dynamic clinical leader with 15+ years of behavioral health experience across EAP, crisis intervention, substance use treatment, clinical operations, and private practice settings. Proven track record in enhancing service quality, efficiency, and cross-functional collaboration within fast-paced healthcare environments. Recognized for effective communication and attention to detail, driving impactful outcomes in diverse client environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Work-Life Supervisor and Senior Clinician
KGA, Inc
Westborough
11.2021 - Current
- Provide clinical and operational leadership for Work-Life services supporting employees and family members across diverse client organizations
- Supervise and support Work-Life Consultants in assessment, triage, documentation, and resource coordination to enhance service delivery
- Oversee intake distribution and case assignment workflows to ensure timely, clinically appropriate service delivery
- Support clinical quality standards through case consultation, documentation audits, and ongoing staff guidance
- Provide supervision and mentorship to clinical interns and developing Work-Life Consultants
- Engage in cross-functional collaboration to streamline processes and uphold standard of care
- Evaluate vendor and partner performance to improve service quality and broaden behavioral health and wellness resources
- Conduct DOT SAP evaluations and maintain compliance with Federal documentation and reporting standards
Senior Clinician
KGA, Inc
Southborough
05.2020 - 11.2021
- Delivered crisis intervention and clinical incident response services in high-pressure environments to stabilize situations and ensure immediate support
- Conducted comprehensive behavioral health assessments, triaged clinical cases, and provided short-term counseling to enhance employee well-being and support family members
- Coordinated referrals and developed continuity of care plans with internal and external providers to improve patient outcomes and ensure seamless transitions
- Maintained accurate and compliant clinical documentation in accordance with organizational professional standards
- Conducted DOT SAP evaluations and maintained compliance with federal documentation and reporting standards
EAP Consultant
Comprehensive EAP
Marlborough
10.2017 - 01.2020
- Clinically assessed, triaged, and treated employees, families, and managers during incoming calls
- Delivered critical incident debriefings and crisis support services
- Provided short-term assessment and counseling in-person and via phone
- Developed and delivered training programs for employees and managers to enhance understanding and application of EAP services
- Managed client accounts through relationship building and participation in orientations, benefit fairs, and visibility sessions
- Supported recruitment and management of national affiliate network to strengthen service delivery and expand resource availability
Owner, Clinical Social Worker
Private Practice, Lauren E. Grover, LICSW, LLC
Worcester
11.2016 - 01.2018
- Assessed, diagnosed, and provided individual and couples counseling
- Developed individualized treatment plans and monitored progress toward goals
- Collaborated with psychiatrists to optimize medication management for clients
- Conducted and provided written substance use evaluations
- Managed insurance billing processes and secured authorizations for client services
Presenter and Network Clinician
E4 Health, Employee Assistance Program
Irving
10.2015 - 12.2017
- Developed and delivered engaging mental health programs, enhancing community awareness and understanding of key issues
- Conducted clinical assessments, provided therapy, and coordinated referrals to optimize patient care
- Facilitated workshops promoting coping strategies and resilience in the workplace.
Independent Practitioner
Private Practice, Counseling Collaborative
Lexington
06.2014 - 12.2016
- Assessed and diagnosed clients to deliver tailored individual and couples counseling
- Developed and implemented treatment plans to achieve specific therapeutic goals
- Collaborated with psychiatrists for medication management
- Conducted substance abuse evaluations and documented findings to guide treatment decisions
Alcohol and Other Drug Counselor and Educator
Brandies University Health Center
Waltham
01.2013 - 06.2014
- Assessed, diagnosed, and treated students seeking help with substance abuse disorders
- Delivered brief interventions to students exhibiting conduct issues linked to substance abuse, fostering improved decision-making and support
- Developed and presented educational programs to members of the Brandeis community on topics related to substances, stress, and emotional well-being
- Partnered with campus stakeholders to implement strategies addressing substance presence and use, promoting a healthier campus environment
- Guided a student group in developing peer-to-peer substance abuse education initiatives, enhancing awareness and support among students
Substance Abuse Specialist
PACT Program, Edinburg Center
Lexington
05.2011 - 01.2013
- Conducted clinical assessments, diagnosed, and treated dual diagnosis adults in the community
- Developed and facilitated dual diagnosis recovery group
- Collaborated with multidisciplinary team to address needs of adults in community with chronic and severe mental health and substance abuse disorders
- Coordinated care and delivered psychoeducation to families and treatment providers, enhancing support systems for individuals in recovery
- Provided crisis intervention in community settings
Clinician
Motivating Youth Recovery, Community Healthlink
Worcester
06.2009 - 05.2011
- Conducted clinical assessments and diagnosed adolescents with substance abuse and mental health issues, leading to tailored interventions
- Conducted individual therapy with dual-diagnosed adolescents
- Created and led group therapy sessions to foster peer support and enhance therapeutic outcomes
- Facilitated meetings with parents, families, and various treatment providers
- Actively participated in daily treatment meetings with psychiatry, nursing, case managers, and clinicians
Education
MSW - Graduate School of Social Work
Boston College
Chestnut Hill, MA05-2009
Bachelor of Arts - summa cum laude
Assumption College
Worcester, MA05-2007
Skills
- Clinical Quality Assurance
- Behavioral Health Assessment
- Crisis intervention
- Compliance standards
- Resource coordination
- Team leadership
- Attention to detail
- Effective communication
Certification
- Licensed Independent Clinical Social Worker (LICSW), 01/01/11
- Certified Employee Assistance Professional (CEAP), 01/01/19
- Substance Abuse Professional (SAP), 01/01/20
Timeline
Work-Life Supervisor and Senior Clinician
KGA, Inc
11.2021 - Current
Senior Clinician
KGA, Inc
05.2020 - 11.2021
EAP Consultant
Comprehensive EAP
10.2017 - 01.2020
Owner, Clinical Social Worker
Private Practice, Lauren E. Grover, LICSW, LLC
11.2016 - 01.2018
Presenter and Network Clinician
E4 Health, Employee Assistance Program
10.2015 - 12.2017
Independent Practitioner
Private Practice, Counseling Collaborative
06.2014 - 12.2016
Alcohol and Other Drug Counselor and Educator
Brandies University Health Center
01.2013 - 06.2014
Substance Abuse Specialist
PACT Program, Edinburg Center
05.2011 - 01.2013
Clinician
Motivating Youth Recovery, Community Healthlink
06.2009 - 05.2011
MSW - Graduate School of Social Work
Boston College
Bachelor of Arts - summa cum laude
Assumption College