Lauren Sweeney
York,PA
Summary
Experienced business and systems analyst with 8 years of IT experience. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
8
8
years of professional experience
Work History
Systems Analyst
Teksystems
07.2022 - Current
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Provided client support on system operation and troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
Business Analyst
Equity National Title
09.2021 - 04.2022
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Rebuilt the Resware system for the title employees.
Information Technology Specialist
Navy Federal Title Services
05.2020 - 09.2021
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
- Prepared reports by collecting, analyzing and summarizing information.
Title Operations Specialist
Mid States Title
04.2019 - 05.2020
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Resware.
- Motivated and trained employees to maximize team productivity.
IP Voice Administrator
Long And Foster Companies
07.2018 - 04.2019
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Telephony Coordinator/Helpdesk Technician
Long And Foster Companies
08.2016 - 07.2018
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed tests of functionality, security and performance of different workstations and devices.
Network Operations Technician
Time Warner Cable
08.2014 - 07.2016
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Supported users both local and by phone with problem resolution and education.
- Ran cabling and installed data drops for new node installations.
- Worked with outside vendors for fiber installations and service.
- Developed requirements analysis, applications assessment and implementation for LAN software.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Education
Associate of Science - Information Technology
University of Northern Virginia
Manassas, VA12.2026
High School Diploma -
Fauquier High School
Warrenton, VA06.2014
Skills
- Business Intelligence Data Modeling
- Operation System Software
- Document Quality
- Software Manual Writing
- Software System Development
- Software and Hardware Implementation
- Solution Implementation
- Activity Diagram
- Retail Sales Customer Service
- Permissions Management
- Hardware Updates
- Document Review
- Cost and Budget Analysis
Applications
Active Directory, Cisco, Avaya, Ramquest, Resware, Netcool, Microsoft Office, OP2 Manager, Microsoft teams, Skype for Business, ADP, CMD, Zendesk, Lansweeper. Servicenow, Rightfax, Efax, Blackknight, Encompass, Qualia, Remedy, Postman
Timeline
Systems Analyst
Teksystems
07.2022 - Current
Business Analyst
Equity National Title
09.2021 - 04.2022
Information Technology Specialist
Navy Federal Title Services
05.2020 - 09.2021
Title Operations Specialist
Mid States Title
04.2019 - 05.2020
IP Voice Administrator
Long And Foster Companies
07.2018 - 04.2019
Telephony Coordinator/Helpdesk Technician
Long And Foster Companies
08.2016 - 07.2018
Network Operations Technician
Time Warner Cable
08.2014 - 07.2016
Associate of Science - Information Technology
University of Northern Virginia
High School Diploma -
Fauquier High School
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