Lauren Taylor
Tuscaloosa,Alabama
Summary
Experienced Administrative Assistant with a strong background at the University of Alabama, skilled in utilizing UA Systems to provide comprehensive administrative support. Demonstrated expertise in managing complex schedules, overseeing budgeting processes, and ensuring accurate record-keeping. Known for a proven ability to deliver exceptional student support while maintaining a high standard of efficiency and organization.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
University of Alabama, Music Education
Tuscaloosa, AL
04.2024 - Current
- Perform receptionist duties for the department.
- Act as the primary contact for the department.
- Manage comprehensive record-keeping processes for all student files.
- Provide students with support for academic problems, concerns, or issues (relating to outstanding forms, applications, graduation problems, advising questions, etc.).
- Facilitate the allocation of course permits, manage overrides, advising PIN removals, and preparation of add/drop and course substitution forms.
- Recruit and prepare materials for prospective students.
- Organize, document, and maintain records for weekly and monthly meetings.
- Track all expenditures, and maintain the budget for the department.
- Manage travel expenditures and reimbursements for faculty.
- Process invoices for payment using Concur.
- Assist in the hiring of adjuncts and graduate teaching assistants. Complete the contractual paperwork.
- Maintain a necessary inventory of office supplies, instruments, and materials.
- Serve as the primary custodian for instrument inventories valued at over $300,000.
- Coordinate instrument check-in and check-out with faculty, undergraduate students, and graduate students every semester.
- Coordinate routine upkeep of instruments with statewide vendors.
- Coordinate schedules for student workers and graduate assistants.
- Enter data into spreadsheets using Microsoft Excel.
- Track enrollment numbers for courses.
- Send email notifications to students using Listserv.
Office Associate II – Administrative Assistant I
University of Alabama, Culverhouse College of Business
Tuscaloosa, USA
04.2019 - Current
- Acted as a liaison with the Dean of Students' office and the Office of Student Care and Wellbeing, notifying professors of student absences.
- Collaborated with 15 full-time academic advisors in a high-traffic office.
- Managed and organized schedules efficiently.
- Proactively assessed visitor needs and provided accurate, current campus resource information.
- Booked appointments and meetings, scheduled, and reserved rooms for specialty advising events.
- Ensured that all incoming calls on a seven-line phone system were answered promptly, and appropriately dispatched to the additional 22 phone lines within the suite.
- Handled incoming phone messages effectively.
- Provided project assistance to the Culverhouse Registrar.
- Order paper, business cards, and tone, as well as maintaining a neat and orderly lobby.
Receptionist
Curewell Medical Center
Tuscaloosa, AL
08.2017 - 04.2019
- Welcomed and worked closely with patients and visitors, in person and on the telephone.
- Managed an extensive schedule and relayed messages between the patient and the provider.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Verified health insurance eligibility status, informed patients of any changes, and corrected any issues with coverage.
- I worked in tandem with the billing and accounting firm, Curewell Medical, used at the time.
- Bookkeeping and accounting for their office, handling all copays and payments, logging them appropriately in triplicate before sending them to the billing and accounting firm.
- Completed insurance pre-certifications, referrals, and helped to transition the company's files from paper to digital format.
Education
Bachelor of Science (B.S.) - Geography
University of Alabama
Tuscaloosa, Alabama05-2030
Skills
- FERPA trained
- Experienced in UA systems
- Administrative support
- Account balancing reconciliation
- Meeting scheduling
- Schedule management
- Document management
- Multi-line telephone management
- Bookkeeping
- Letter preparation
- Memo preparation
- Data organization
- Insurance eligibility verifications
- HIPAA trained
Awards
Culverhouse Student Impact Award, 2020
Software Proficiencies
- OnBase
- MyBama
- Cisco Phones
- Astra
- Banner
- Slate
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Banner
- DegreeWorks
- Concur
- Astra
- Slate
- DocuSign
Professional Development
- Professional Development I: Quality, Service & Professionalism, 01/30/23
- Professional Development II: Effective Communication, 01/31/23
- Professional Development III: Workplace Safety, 07/07/23
- Professional Development IV: Business, 11/07/22
- Professional Development V: Teamwork and Partnerships, 11/07/22
- Leave & Accommodations Training, 08/08/23
Timeline
Administrative Assistant II
University of Alabama, Music Education
04.2024 - Current
Office Associate II – Administrative Assistant I
University of Alabama, Culverhouse College of Business
04.2019 - Current
Receptionist
Curewell Medical Center
08.2017 - 04.2019
Bachelor of Science (B.S.) - Geography
University of Alabama
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