Lauren Taylor
Ellsworth
Summary
Accomplished service industry professional and marketing & public relations manager with a proven track record at Able Baker Brewing and Mel Fisher's Treasures. Excelled in strategic planning and relationship building, enhancing customer satisfaction and business engagement. Skilled in Microsoft Office and adept at creating impactful marketing campaigns, significantly boosting investor retention and sales through innovative social media strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Bartender
Able Baker Brewing
01.2022 - 06.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality brews.
- Promoted new beers and current beer selection through my social media accounts to drive business and sales.
Shift Lead/Bartender
Culinary Dropout
12.2017 - 12.2019
- Established positive rapport with customers and staff members alike through strong communication skills.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Manager of Public Relations and Marketing
Mel Fisher's Treasures
09.2012 - 05.2015
- Secured positive media placements in top-tier outlets by cultivating strong relationships with editors and reporters.
- Organized successful press conferences and media events to generate buzz around new product launches or company announcements.
- Created Email Marketing Campaigns and utilized MailChimp to capture and target specific audiences.
- Managed all social media accounts and created weekly content to drive business engagement.
- Generated new investor leads while also nurturing the relationships with current investors to increase retention.
- Wrote weekly newsletters to our subscribing keeping them up-to-date with current events.
Education
MBA - Business Management
Husson University
Bangor, MESkills
- Strategic planning
- Project management
- Microsoft office
- Relationship building
- Organization
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Personal Trainer Certification - National Academy of Sports Medicine.
Timeline
Lead Bartender
Able Baker Brewing
01.2022 - 06.2023
Shift Lead/Bartender
Culinary Dropout
12.2017 - 12.2019
Manager of Public Relations and Marketing
Mel Fisher's Treasures
09.2012 - 05.2015
MBA - Business Management
Husson University
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