Lauren Tinsley
Summary
Product professional with proven expertise in driving product success through strategic planning and market analysis. Skilled in cross-functional team collaboration, adapting to changing needs, and achieving impactful results. Strong background in customer insights, product lifecycle management, and problem-solving. Known for reliability, adaptability, and results-focused mindset.
Overview
11
11
years of professional experience
Work History
Commercial Product Specialist
Piedmont Community Health Plan
01.2022 - Current
- When issue arise, perform root cause analysis, recommend solutions and lead implementation of corrective actions
- Assist with internal/external audits
- Support product development annual plan building and application process
- Prepare filing documents as requested by manager
- Errors can result in result in significant customer dissatisfaction, inefficiency, rework and even non-compliance notice from the VA Bureau of Insurance
- Accurately Input data into Health Rules Manager paying close attention to detail
- Submit tickets and complete tickets in JIRA
- Monitor and investigate enrollments for errors, missing data and manually correct records within Health Rules Manager as needed
- Conduct testing during implementation of new software systems
- Train new team members
- Manage employer portal
Rural Carrier Associate
United States Postal Service
01.2021 - 04.2022
Family Support Specialist
Humankind
01.2019 - 01.2022
- Connect with resources in the community
- Maintain professionalism, and use excellent customer service skills
- Make outbound calls to potential and existing clients to discuss the healthy families program
- Document phone calls in excel
Rehab Technician
Rehabilitation Associates of Central Virginia
01.2014 - 08.2019
- Instruct exercise routines with patients
- Provide excellent customer service
- Schedule patients
- Chart and file documents
- Answering multi-phone lines
- Verifying patient information
Education
Bachelor of Science - Sports Medicine
Averett University
Danville, Virginia01.2012
Diploma -
E.C. Glass High School
Lynchburg, Virginia01.2008
Skills
- Proficiency in Microsoft Office software
- Work efficiently and effectively
- Commercial Insurance for small and large businesses
- Work independently or with minimal supervision
- Critical thinking
- Communicate effectively both written and verbally
- Strong analytical skills
- Customer engagement
- Product training
- Product launches
- Product performance monitoring
- Product documentation
- Attention to detail
Timeline
Commercial Product Specialist
Piedmont Community Health Plan
01.2022 - Current
Rural Carrier Associate
United States Postal Service
01.2021 - 04.2022
Family Support Specialist
Humankind
01.2019 - 01.2022
Rehab Technician
Rehabilitation Associates of Central Virginia
01.2014 - 08.2019
Diploma -
E.C. Glass High School
Bachelor of Science - Sports Medicine
Averett University
Similar Profiles
Heather CanterburyHeather Canterbury
Customer Service Supervisor at Piedmont Community Health PlanCustomer Service Supervisor at Piedmont Community Health Plan
Karen Jefferson-WalkerKaren Jefferson-Walker
Customer Service Representative at Piedmont Community Health PlanCustomer Service Representative at Piedmont Community Health Plan
Kelli HoustonKelli Houston
Chief Equity Officer at Community Health Plan of WAChief Equity Officer at Community Health Plan of WA