Shakavia Kirkland
Tampa,FL
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
13
13
years of professional experience
Work History
Collections Specialist
JPMorgan Chase
Tampa, FL
02.2024 - Current
- Managed high-volume collections accounts, ensuring timely follow-up on overdue payments.
- Initiated and maintained customer communication to resolve outstanding debts efficiently.
- Collaborated with cross-functional teams to enhance collections processes and improve recovery rates.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Medical Billing and Collections Specialist
WellCare
Tampa, FL
02.2019 - 11.2023
- Processed and submitted billing claims using electronic health record systems.
- Reviewed and reconciled accounts to ensure accuracy of billing statements.
- Collaborated with healthcare providers to resolve discrepancies in billing inquiries.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Claims Representative
Progressive
09.2017 - 02.2019
- Educated clients on coverage options and claims procedures to enhance understanding.
- Managed claims processing to ensure timely resolution and customer satisfaction.
- Analyzed claim details to assess validity and compliance with policy standards.
- Reduced claim resolution time by effectively managing workload and prioritizing urgent cases.
Medical Billing and Collections Specialist
CareCentrix
01.2014 - 09.2017
- Processed medical claims using advanced billing software ensuring compliance with insurance regulations.
- Audited billing documents for accuracy, identifying discrepancies and implementing corrective actions.
- Collaborated with healthcare providers to resolve billing inquiries and improve claim acceptance rates.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Accounting -
Erwin Technical College
Tampa, FL06-2012
GED -
Brandon High School
Brandon, FL06-2010
Skills
- Debt Recovery Analysis
- Collections Reporting
- Account Reconciliation
- Account analysis
- Information Verification
- Policy updates
- Proficiency in Microsoft office software
- Customer Service
- Claims processing
Timeline
Collections Specialist
JPMorgan Chase
02.2024 - Current
Medical Billing and Collections Specialist
WellCare
02.2019 - 11.2023
Claims Representative
Progressive
09.2017 - 02.2019
Medical Billing and Collections Specialist
CareCentrix
01.2014 - 09.2017
GED -
Brandon High School
Accounting -
Erwin Technical College