Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Oliver

Sr Collections Agent
Dayton,OH

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Collections Specialist

Discover
10.2017 - Current
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts
  • Access customer needs and proactively sort assistance for the customer
  • Utilize credit checks systems to track customer
  • Negotiated cases using empathy and listening skills in order to provide the correct solutions
  • Awarded 5-star awards
  • Concluded 80% of cases without further debt collections.

Loan Specialist

LendKey Technologies
09.2015 - 10.2017
  • Review paystubs and or W2s
  • Review credit reports
  • Trusted with confidential documentation to access eligibility for private loan
  • Communicate any additional documentation required to enable a smooth application process
  • Reject loans by explaining deficiencies to applicants
  • Prioritize applicants in order of admission urgency
  • Proactively communicated with 3rd parties to avoid delays
  • 100% of applications processed by the deadline.

Asset Recovery Specialist

Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015
  • Navigated multiple systems in order to trace delinquent clients
  • Approve and assigns vehicles for repossession
  • Hit bonus target continuously
  • Follow up by mail and phone to customers
  • Communicated with customers to create an effective payment plan
  • Negotiated with multiple stakeholders in order to access military bases
  • Answer customer inquiries about account status
  • Presented in team meetings on how I hit target, which was used as a case study for learning for other team members.

Education

Criminal Justice

Central State University
Dayton, OH
01.2014 - 05.2016

Skills

    Debt recovery expertise

    Strong negotiation

    Communication

    Problem management

    Credit analysis

    Skip Tracing

    Excel

Timeline

Collections Specialist

Discover
10.2017 - Current

Loan Specialist

LendKey Technologies
09.2015 - 10.2017

Criminal Justice

Central State University
01.2014 - 05.2016

Asset Recovery Specialist

Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015

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Whitney OliverSr Collections Agent