Whitney Oliver
Sr Collections Agent
Dayton,OH
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Collections Specialist
Discover
10.2017 - Current
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts
- Access customer needs and proactively sort assistance for the customer
- Utilize credit checks systems to track customer
- Negotiated cases using empathy and listening skills in order to provide the correct solutions
- Awarded 5-star awards
- Concluded 80% of cases without further debt collections.
Loan Specialist
LendKey Technologies
09.2015 - 10.2017
- Review paystubs and or W2s
- Review credit reports
- Trusted with confidential documentation to access eligibility for private loan
- Communicate any additional documentation required to enable a smooth application process
- Reject loans by explaining deficiencies to applicants
- Prioritize applicants in order of admission urgency
- Proactively communicated with 3rd parties to avoid delays
- 100% of applications processed by the deadline.
Asset Recovery Specialist
Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015
- Navigated multiple systems in order to trace delinquent clients
- Approve and assigns vehicles for repossession
- Hit bonus target continuously
- Follow up by mail and phone to customers
- Communicated with customers to create an effective payment plan
- Negotiated with multiple stakeholders in order to access military bases
- Answer customer inquiries about account status
- Presented in team meetings on how I hit target, which was used as a case study for learning for other team members.
Education
Criminal Justice
Central State University
Dayton, OH 01.2014 - 05.2016
Skills
Debt recovery expertise
Strong negotiation
Communication
Problem management
Credit analysis
Skip Tracing
Excel
Timeline
Collections Specialist
Discover
10.2017 - Current
Loan Specialist
LendKey Technologies
09.2015 - 10.2017
Criminal Justice
Central State University
01.2014 - 05.2016
Asset Recovery Specialist
Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015
Similar Profiles
Cassandra PolkCassandra Polk
Sales Agent Representative at DiscoverSales Agent Representative at Discover
Jeffrey IshmaelJeffrey Ishmael
Data Analyst at DiscoverData Analyst at Discover
Robyn DennisRobyn Dennis
Customer Service Representative at DiscoverCustomer Service Representative at Discover
KRISTINA KINGKRISTINA KING
Fraud Specialist at DiscoverFraud Specialist at Discover
Tony ScottTony Scott
Package Handler at FedExPackage Handler at FedEx