Whitney Oliver
Sr Collections Agent
Dayton,OH
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Collections Specialist
Discover
10.2017 - Current
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts
- Access customer needs and proactively sort assistance for the customer
- Utilize credit checks systems to track customer
- Negotiated cases using empathy and listening skills in order to provide the correct solutions
- Awarded 5-star awards
- Concluded 80% of cases without further debt collections.
Loan Specialist
LendKey Technologies
09.2015 - 10.2017
- Review paystubs and or W2s
- Review credit reports
- Trusted with confidential documentation to access eligibility for private loan
- Communicate any additional documentation required to enable a smooth application process
- Reject loans by explaining deficiencies to applicants
- Prioritize applicants in order of admission urgency
- Proactively communicated with 3rd parties to avoid delays
- 100% of applications processed by the deadline.
Asset Recovery Specialist
Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015
- Navigated multiple systems in order to trace delinquent clients
- Approve and assigns vehicles for repossession
- Hit bonus target continuously
- Follow up by mail and phone to customers
- Communicated with customers to create an effective payment plan
- Negotiated with multiple stakeholders in order to access military bases
- Answer customer inquiries about account status
- Presented in team meetings on how I hit target, which was used as a case study for learning for other team members.
Education
Criminal Justice
Central State University
Dayton, OH 01.2014 - 05.2016
Skills
Debt recovery expertise
Strong negotiation
Communication
Problem management
Credit analysis
Skip Tracing
Excel
Timeline
Collections Specialist
Discover
10.2017 - Current
Loan Specialist
LendKey Technologies
09.2015 - 10.2017
Criminal Justice
Central State University
01.2014 - 05.2016
Asset Recovery Specialist
Security National Automotive Acceptance Company, LLC
12.2013 - 08.2015