Mya Sanchez
West Jordan,UT
Summary
Driven professional with a proven track record in debt recovery and customer service excellence, notably at Comcast, Xfinity. Expert in credit collections and maintaining high call volumes, coupled with strong negotiation skills and a teamwork orientation. Achieved significant improvements in payment compliance through effective customer negotiations and account reviews.
Overview
2
2
years of professional experience
Work History
Collections Specialist
Comcast, Xfinity
01.2023 - 06.2024
- Worked in call center environment handling manual and automatically dialed inbound and outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Starbucks Barista
Target Corporation
01.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05.2024
Skills
- Credit and collections
- Credit Reporting Familiarity
- Teamwork orientation
- Account Review
- Active listening abilities
- Customer research
- Decision-Making Competence
- Payment posting
- Debt recovery expertise
- Issue investigation
- Strong negotiation skills
- Sales experience
- Payment Acceptance
- Call center experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Specialist
Comcast, Xfinity
01.2023 - 06.2024
Starbucks Barista
Target Corporation
01.2022 - 01.2023
High School Diploma -
Pleasant Grove High School
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