Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Ayriel Holt

La Porte,TX

Summary

Results-driven professional with extensive experience at Bread Financial, excelling in collections management and negotiation. Proven track record of surpassing recovery targets while ensuring compliance and fostering customer relationships. Adept in CRM software and effective communication, consistently delivering exceptional service and achieving successful resolutions in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Collections Specialist

Bread Financial
Deer Park, TX
06.2022 - Current

Executed collection activities to recover outstanding balances, consistently surpassing recovery targets. Negotiated and implemented repayment plans with customers, resolving disputes while preserving relationships. Ensured compliance with company policies and legal regulations in all collection practices. Utilized collections software and CRM systems to track accounts and document interactions effectively. Prioritized tasks with meticulous attention to detail in a fast-paced environment, achieving successful resolutions.

Pharmacy Technician

Walgreens
Deer Park, Texas
09.2021 - 06.2022

Accurately dispensed medications and managed prescriptions for over 150 patients daily. Maintained detailed patient records and processed insurance claims efficiently. Collaborated with pharmacists to ensure safe preparation of medications, adhering to safety guidelines. Managed pharmacy inventory, ordering and stocking medications as needed. Prepared compounds as required to meet patient needs. Delivered exceptional customer service in a fast-paced pharmacy environment.

Customer Service Associate

7-Elven
La Porte, Texas
05.2021 - 09.2021

Facilitated outstanding customer service, managing over 100 inquiries in a dynamic retail setting. Addressed and resolved complaints promptly to uphold customer satisfaction during transactions. Executed effective inventory management, stocking shelves to ensure product accessibility. Enhanced store ambiance through cleanliness and promotion of ongoing offers, fostering customer rapport.

Property Manager

Locktite Storage/ iStorage
Pasadena, Texas
04.2017 - 04.2021

Oversaw daily operations, maintaining high standards across multiple storage units. Managed tenant relationships through processing rental agreements and resolving inquiries and complaints. Monitored inventory and implemented security protocols, ensuring property safety. Conducted regular inspections to uphold facility conditions and appearance. Maximized occupancy while minimizing vacancies through proactive management strategies. Delivered excellent customer service to enhance tenant satisfaction and retention. Ensured compliance with company policies and regulations, fostering a secure environment for tenants.

Customer Service Representative

DNA Motoring
Pasadena, Texas
06.2016 - 04.2017

Delivered prompt customer support via email and phone for an online car parts retailer, addressing high volumes of inquiries daily. Managed order tracking and provided detailed product information to enhance customer experience. Resolved complex customer service issues efficiently, fostering customer loyalty through professionalism. Utilized CRM systems to track customer interactions and maintain accurate records for improved service.

Home Care Provider

Home Care
Deer Park, Texas
06.2013 - 03.2015

Delivered compassionate in-home support to an elderly woman, improving quality of life through personalized care. Managed meal preparation and administered medication to ensure health and safety. Maintained clean, safe living environment to promote comfort and well-being. Assisted with daily activities, including personal hygiene and mobility, while fostering supportive atmosphere.

Education

High School Diploma -

American School
La Porte
01-2016

Some College (No Degree) - Pharmacology

Ashworth College
Lansing, IL

Skills

  • Collections management and debt recovery
  • Negotiation and compliance strategies
  • CRM software proficiency
  • Financial analysis and detail orientation
  • Time management and phone etiquette
  • Office management skills
  • Consumer care management
  • Effective communication skills
  • Problem solving techniques
  • Regulatory compliance expertise

Certification

  • Certified Pharmacy Technician Trainee
  • Food Handler
  • TABC

References

References available upon request.

Timeline

Collections Specialist

Bread Financial
06.2022 - Current

Pharmacy Technician

Walgreens
09.2021 - 06.2022

Customer Service Associate

7-Elven
05.2021 - 09.2021

Property Manager

Locktite Storage/ iStorage
04.2017 - 04.2021

Customer Service Representative

DNA Motoring
06.2016 - 04.2017

Home Care Provider

Home Care
06.2013 - 03.2015

High School Diploma -

American School

Some College (No Degree) - Pharmacology

Ashworth College
Ayriel Holt