Megan Farkas
Joseph Mann & Creed
North Ridgeville,OH
27
years of professional experience
Strong collection skills. Knowledge of Legal Collections, customer service. I have 29 years of legal collection experience.
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Knowledgeable collector with background in managing and resolving past-due accounts. Successfully implemented strategies to reduce delinquency rates and improve collections processes. Demonstrated proficiency in negotiation and communication to enhance debtor engagement and recovery outcomes.
Work History
Collections Specialist
7 Months- Managed collections processes to reduce delinquency rates and enhance recovery efforts.
- Analyzed account statements to identify trends and recommend proactive measures for debt resolution.
- Collaborated with team members to develop best practices for customer communication and collections strategies.
- Implemented new software tools to streamline collections workflow and improve data accuracy.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Improved collections efficiency by implementing strategic communication techniques tailored to different customer profiles.
Sales Associate
1 Year- Collaborating closely with customers and staff. Our goal is customer care.
- Provide great service to all, making them feel like they are at home.
- Implemented promotional strategies to drive sales and increase customer engagement.
- Built relationships with customers to encourage repeat business.
Collections specialist
2 Years- Managed all collections due to OHECU. Attempted collections via phone made payment plans. Repossessed cars when needed. Followed the auction process.
- Collaborated closely with our representative’s Attorney’s office Welman Weinberg Reis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
Collection specialist
12 Years- Collected past due accounts include deficiency balances, past due mortgages, credit card lines of credit collaborated closely with the attorneys.
- Managed collections processes, ensuring compliance with regulations and company policies.
- Developed and implemented strategies to reduce outstanding debts and improve recovery rates.
- Utilized advanced software tools to track accounts receivable and monitor payment trends.
- Maintained high volume of calls and met demands of busy and productive group.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Researched accounts and completed due diligence to resolve collection problems.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Conducted thorough investigations into disputed charges, leading to accurate account adjustments.
- Collaborated with external collection agencies and legal counsel on complex delinquent accounts.
- Developed personalized payment arrangements for customers facing financial hardships, maintaining customer loyalty.
Education
High School Diploma
Skills
Strong knowledge of legal collections
Excellent communication skills
Attention to detail
Ability to collaborate effectively
Providing high-quality care
Credit and collections
Teamwork orientation
Account review
Relationship building
Collections
Customer research
Skip tracing
Data entry efficiency
Payment posting
Professionalism and ethics
Decision-making
Goal-oriented mindset
Debt recovery expertise
Outbound calling
Account reconciliation
Record keeping proficiency
Issue investigation
Timeline
Collections Specialist
Joseph Mann & Creed
01.2026 - CurrentRead More
Sales Associate
SHEETZ
01.2025 - 01.2026Read More
Collections specialist
Ohio Educational Credit Union
01.2022 - 01.2024Read More
Collection specialist
Javitch Block
01.1999 - 01.2011Read More
North Olmsted High School
High School Diploma
Read More