Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rochhelle Vernon

entrepeneur
Oshkosh

Summary

Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Overview

17
17
years of professional experience

Work History

Collections Specialist

Package Handler

UNIVERSAL SALES SPECIALIST

Passionate problem solver

Food Delivery Driver

MAKE AND TAKE IT TAMALES & SMOOTHIES.
07.2019 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Package Delivery Driver

MZ.ShapelikeA8&!. Vegan Food & Beverage Co.
07.2019 - Current
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

Volunteer

Southport Elementary Pto/ Lunch.
09.2012 - 12.2019
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.

Lead Mental Health Technician

Assisted My Assigned Individuals With ADL.
07.2008 - 02.2011
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Education

High School Diploma -

Calumet High School
Chicago, IL
06.1995

Skills

  • HIPAA Compliance
  • Organization and Prioritization
  • Data Communications
  • Collections Procedures
  • Customer Satisfaction
  • Insurance Advising
  • Reading Comprehension
  • Computational Abilities
  • Reconciling Accounts
  • Creating Invoices
  • Performance Goals
  • Monthly Reconciliations
  • Correspondence Writing
  • Accounts Payable and Accounts Receivable
  • Credit Card Transaction Processing
  • Communications Strategies
  • New Product Information
  • Cash Application
  • Organizational Skills
  • Customer Care
  • Accounting Procedures
  • Complex Problem-Solving
  • Financial Transactions
  • Pleasant Telephone Demeanor
  • Legal Compliance
  • Analytical and Critical Thinking
  • Overdue Balance Detection
  • Debt Repayment Negotiation
  • Payment Scheduling
  • Damage Claims
  • Federal Regulations
  • Administration and Management
  • Microsoft Office

Timeline

Food Delivery Driver

MAKE AND TAKE IT TAMALES & SMOOTHIES.
07.2019 - Current

Package Delivery Driver

MZ.ShapelikeA8&!. Vegan Food & Beverage Co.
07.2019 - Current

Volunteer

Southport Elementary Pto/ Lunch.
09.2012 - 12.2019

Lead Mental Health Technician

Assisted My Assigned Individuals With ADL.
07.2008 - 02.2011

Collections Specialist

Package Handler

UNIVERSAL SALES SPECIALIST

Passionate problem solver

High School Diploma -

Calumet High School

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Rochhelle Vernonentrepeneur