Giancarlo Pichardo
Camden
Summary
Dedicated Collections Specialist with experience in analyzing account data to enhance collection strategies. Skilled in building strong client relationships and training team members to improve performance and accountability within the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Specialist
Mrs Bpo LLC
Marlton, NJ
09.2023 - Current
- Managed delinquent accounts, ensuring timely follow-up and resolution of outstanding payments.
- Analyzed account data to identify trends, improving collection strategies and client communication.
- Developed payment plans in collaboration with clients, enhancing customer satisfaction and retention rates.
- Trained new team members on collections protocols, fostering a collaborative and efficient work environment.
- Monitored performance metrics regularly, driving accountability and continuous improvement within the team.
Store Manager
Metro by T-Mobile
Camden NJ
08.2022 - 09.2023
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes, enhancing stock accuracy and reducing shrinkage.
- Developed and implemented promotional strategies to increase customer engagement and drive sales growth.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
Sales Representative
Comcast
Pembroke Pines, FL
02.2021 - 08.2022
- Developed and maintained strong customer relationships to enhance client satisfaction and retention.
- Conducted product presentations and demonstrations to educate customers on service offerings.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Analyzed customer feedback to identify trends and recommend improvements in service offerings.
Customer Retention Specialist
ERC
Santo Domingo
01.2020 - 02.2021
- Developed customer engagement strategies to enhance retention rates.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with cross-functional teams to implement loyalty programs.
- Conducted data-driven assessments of retention initiatives for effectiveness.
Customer Service Representative
Continuum
Santo Domingo
07.2016 - 12.2019
- Resolved customer inquiries through multiple channels, ensuring satisfaction and loyalty.
- Documented and tracked support tickets using CRM software for efficient issue resolution.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Trained new representatives on company policies, systems, and customer interaction techniques.
Education
Bachelor of Science - Psychology
UNPHU
Santo Domingo Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Professionalism and ethics
- Data entry efficiency
- Goal-oriented mindset
- Decision-making
- Financial management
- Debt recovery expertise
- Record keeping proficiency
- Bankruptcy law awareness
- Empathy and tactfulness
- Event planning
- Sales experience
- Risk management
- Goals and performance
- Team oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved GOLD STATUS for outstanding performance in collection for 2026
- Achieved top 25 elite central division for outstanding performance in sales for 2021
- Customer service of the year 2022
Certification
ADVANCE EXCEL certification - CAES Academy 2020
Project management certification - coursera 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Collections Specialist
Mrs Bpo LLC
09.2023 - Current
Store Manager
Metro by T-Mobile
08.2022 - 09.2023
Sales Representative
Comcast
02.2021 - 08.2022
Customer Retention Specialist
ERC
01.2020 - 02.2021
Customer Service Representative
Continuum
07.2016 - 12.2019
Bachelor of Science - Psychology
UNPHU