Murjani Mims
Collections specialist
Jonesboro,GA
Summary
Dedicated Team Leader with expertise in customer service, quality assurance initiatives, account management, financial planning and management. Sets example for work ethic and punctuality and quality performance. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collections Specialist
American Credit Acceptance-Forrest Park, GA
04.2023 - Current
- Specialize in helping customers manage their accounts by discussing issues attributing to account delinquency and negotiating immediate full payments or acceptable and timely payment arrangements.
- Worked in call center environment handling manual and automatically dialed outbound calls..
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Quantified debtor balances to avoid late payments and bad credit.
Travel
12.2022 - 03.2023
Traveled to India for a Yoga/Meditation retreat.
Call Center Customer Service Representative
Chime Solutions / Spectrum Mobile-Morrow, GA
03.2022 - 10.2022
- Customer Service representative, Servicing customers dealing with fraud detection, account management, collections with mobile payments and all mobile services and needs of the customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Responded to customer calls and emails to answer questions about products and services.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Work sabbatical
04.2021 - 02.2022
Studied to become a licensed Yoga and meditation instructor to improve and maintain mental awareness, and mindfulness not only for myself but for my fellow coworkers and teammates around me.
Security Screener Playbook Taskforce Team
Department Of Homeland Security, TSA
09.2002 - 04.2021
- Federal Employee Special Screening Team Unit:, and Supervised a group of 6 to properly and thoroughly screen and look for any contraband within the employees that has been trusted to keep the flying public safe
- Performed Data entry daily
- Controlled facility entry and exit points, secured premises and personnel by patrolling property, inspected buildings and equipment and continually observed for safety or security hazards.
Education
Some College (No Degree) - Psychology
Clayton State College
Morrow, GA05.2003
Some College (No Degree) - Psychology
Morris Brown College
Atlanta, GA05.2002
High School Diploma -
Booker T Washington High School
Atlanta, GA05.2000
Skills
- Credit and collections
- Credit Reporting Familiarity
- Teamwork orientation
- Account Review
- Relationship Building
- Active listening abilities
- Collections
- Skip Tracing Knowledge
- Data Entry Efficiency
- Conflict resolution techniques
- Surveillance monitoring
- Physical Security
- Sensitive information handling
Websites
Certification
- Driver's License
- AED Certification
Timeline
Collections Specialist
American Credit Acceptance-Forrest Park, GA
04.2023 - Current
Travel
12.2022 - 03.2023
Call Center Customer Service Representative
Chime Solutions / Spectrum Mobile-Morrow, GA
03.2022 - 10.2022
Work sabbatical
04.2021 - 02.2022
Security Screener Playbook Taskforce Team
Department Of Homeland Security, TSA
09.2002 - 04.2021
Some College (No Degree) - Psychology
Clayton State College
Some College (No Degree) - Psychology
Morris Brown College
High School Diploma -
Booker T Washington High School
- Driver's License
- AED Certification
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