Summary
Overview
Work History
Education
Skills
Timeline
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Victor B. Ferguson Jr.

Jonesboro ,GA

Summary

Personable and solution-driven, committed to providing exceptional customer service and fostering positive client relationships. Adept in conflict resolution and equipped with strong communication skills, ensuring customer satisfaction and loyalty. Dedicated to driving impactful improvements in customer service operations and team performance.

Overview

8
8
years of professional experience

Work History

Security guard

Hawkeye Protection Services
01.2024 - 12.2024
  • Monitored premises and enforced security protocols to ensure safety of personnel and property.
  • Conducted routine patrols to identify and address potential security risks effectively.
  • Responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement when necessary.
  • Maintained accurate logs of daily activities, incidents, and visitor access for reporting purposes.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Access Control Specialist

Sitemetric
01.2025 - Current
  • Monitored access points to ensure compliance with security protocols.
  • Conducted routine security checks to identify vulnerabilities and enhance safety measures.
  • Assisted in training new staff on access control systems and procedures.
  • Documented incidents and prepared reports for management review.
  • Implemented updated access control technology to streamline operations and improve efficiency.
  • Maintained accurate records of personnel movement within secured areas for accountability purposes.
  • Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.

Security Guard

Allied Universal
05.2023 - 01.2024
  • Secure all Baptist urgent cares
  • Provide customer service to all clients and carry out safety and security procedures
  • Respond to all incidents and situations that are critical
  • Conduct random patrols and when prompted to
  • Responded swiftly to incidents, coordinating with emergency services as needed.

Advisor

Interval International
09.2019 - 03.2020
  • Call members to review their exchange account
  • Upgrade members packages based on the activity on the account

Assistant manager

Underground by Journeys
10.2017 - 06.2019
  • Drive Sales, works with the staff to beat the team daily goals
  • Supervise and help with tasks like check in incoming shipments, helps with the visual displays
  • Works with store manager help train and develop staff
  • Manage all aspects of the stores daily operations

Education

Highschool Diploma -

Arthur and Polly Mays Conservatory of the Arts
Miami, Fl
06.2018

Skills

  • Customer Service
  • Retail sales
  • POS
  • Cash Handling
  • Microsoft
  • Adobe Photoshop
  • Powerpoint
  • Cashiering
  • Front Desk
  • Microsoft Word
  • Self management
  • Filing
  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety

Timeline

Access Control Specialist

Sitemetric
01.2025 - Current

Security guard

Hawkeye Protection Services
01.2024 - 12.2024

Security Guard

Allied Universal
05.2023 - 01.2024

Advisor

Interval International
09.2019 - 03.2020

Assistant manager

Underground by Journeys
10.2017 - 06.2019

Highschool Diploma -

Arthur and Polly Mays Conservatory of the Arts

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Victor B. Ferguson Jr.