Nayalexis Espinosa
North Miami Beach,FL
Summary
Driven Collections Specialist with a proven track record at Hallandale Dental Group, enhancing customer payment compliance and fostering trust through exceptional relationship-building skills. Expert in credit and collections, with a knack for decision-making and professionalism, significantly boosting collection efforts. Demonstrates a strong teamwork orientation and active listening abilities, achieving increased loyalty and repeat business. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Hallandale Dental Group
03.2023 - 06.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Customer Service Representative
Bel Usa
01.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Credit and collections
- Teamwork orientation
- Credit Reporting Familiarity
- Account Review
- Active listening abilities
- Collections
- Relationship Building
- Customer research
- Decision-Making Competence
- Professionalism and Ethics
Timeline
Collections Specialist
Hallandale Dental Group
03.2023 - 06.2024
Customer Service Representative
Bel Usa
01.2020 - 02.2023
Associate of Arts -
Miami Dade College
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