Megan Mitchell
Buffalo,NY
Summary
I currently work in collections at M&T Bank where I evaluate borrower risk, repayment capacity, and delinquency trends. I'm looking to transition into underwriting to apply my credit judgment earlier in the lending process.
Overview
7
7
years of professional experience
Work History
Collections Specialist
M&T Bank
Getzville, New York
05.2025 - Current
- Managed customer accounts, ensuring timely payments and effective resolution of outstanding balances to maintain account stability.
- Reviewed income, debt obligations, and credit history, recommending tailored repayment strategies to enhance customer financial management.
- Analyzed borrower credit profiles to assess repayment risk.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction and strengthening client relationships.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
COLLECTIONS AGENT
First Source
Amherst, US
01.2025 - 05.2025
- Managed inbound and outbound calls for debt recovery, streamlining communication and payment arrangements.
- Handled high-volume calls from delinquent customers to facilitate timely debt recovery.
- Delivered customer service while adhering to collections procedures, ensuring compliance and customer satisfaction.
- Assisted customers with making payments via credit cards or electronic transfers.
- Assisted customers in understanding payment options and account details.
- Documented customer interactions accurately in the company database.
CUSTOMER SERVICE REPRESENTATIVE
Joann Fabrics
, US
02.2021 - 03.2024
- Assisted customers with product inquiries to enhance their shopping experience.
- Product Knowledge
- Managed stock levels to ensure product availability for customers.
- Processed customer payments accurately to ensure smooth transactions.
- Worked with team members to achieve common goals and improve workflow.
- Processed customer returns and exchanges to ensure satisfaction.
TEAM MEMBER
Tim Hortans
, US
10.2018 - 01.2020
- Provided customer service by assisting customers with inquiries and concerns.
- Prepared food items according to established recipes and safety standards.
- Ensured order accuracy by double-checking items before delivery.
- Managed cash handling by processing transactions and balancing cash drawer.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
University at Buffalo
Buffalo12.2024
Skills
- Collections
- Collections management
- Debt recovery
- Debt compliance
- Repayment structuring
- Billing processes
- Credit adjustments
- Account management
- Risk analysis
- Excel
- Microsoft
- Problem-Solving
- Team collaboration
- Customer follow-up
Timeline
Collections Specialist
M&T Bank
05.2025 - Current
COLLECTIONS AGENT
First Source
01.2025 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
Joann Fabrics
02.2021 - 03.2024
TEAM MEMBER
Tim Hortans
10.2018 - 01.2020
BACHELOR OF BUSINESS ADMINISTRATION -
University at Buffalo