Lauren Tong
Spring,TX
Summary
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in a Theater Team role.
Overview
1
1
year of professional experience
Work History
Barista
Kroger
08.2023 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05-2028
No Degree - Psychology
Lone Star College
Houston, TX05-2024
High School Diploma -
The Woodlands High School
The Woodlands, TX05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Cash handling
- Opening and closing duties
- Order taking
- Cash register operation
- Safe food handling
Timeline
Barista
Kroger
08.2023 - 07.2024
Bachelor of Science - Psychology
Texas A&M University
No Degree - Psychology
Lone Star College
High School Diploma -
The Woodlands High School
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