Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Troilo

Wilmington,NC

Summary

Dynamic Team Leader with extensive experience in program management and workflow optimization. Developed over 50 job aids and trained 30 staff members, contributing to program success from inception. Committed to ongoing improvement and effective team leadership.

Overview

4
4
years of professional experience

Work History

Team Lead, Clinical Operations

Sedgwick Government Solutions
Remote
05.2025 - Current
  • Oversaw daily team operations, ensuring adherence to quality standards and operational efficiency.
  • Mentored junior staff, fostering skill development and enhancing team performance.
  • Developed streamlined workflows, improving process efficiency by identifying bottlenecks.
  • Coordinated project timelines, aligning team efforts with organizational goals and objectives.
  • Analyzed performance metrics, providing actionable insights for continuous improvement initiatives.
  • Facilitated effective communication between departments to support collaborative problem-solving efforts.
  • Led regular team meetings, promoting transparency and addressing challenges proactively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

I&R Supervisor

Old Colony Elder Services
Brockton, MA
09.2023 - 03.2025

Oversaw benefits advising, options counseling, and family caregiver support for various demographics.

Facilitated assistance for individuals of all ages via problem-solving, home visits, and phone outreach.

Implemented strategies to improve access to available support resources.

I&R Specialist

Old Colony Elder Services
Brockton, MA
11.2021 - 09.2023
  • Supported team in executing daily operational tasks and maintaining workflow efficiency.
  • Assisted in data analysis to identify trends and support strategic decision-making processes.
  • Learned and utilized specialized software tools for project tracking and reporting purposes.
  • Collaborated with colleagues to refine procedures, fostering a culture of continuous improvement.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Education

Public Health And Health Science

University of Massachusetts, Amherst
Amherst, MA
06.2021

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Quality control
  • Task delegation
  • Strategic planning

Timeline

Team Lead, Clinical Operations

Sedgwick Government Solutions
05.2025 - Current

I&R Supervisor

Old Colony Elder Services
09.2023 - 03.2025

I&R Specialist

Old Colony Elder Services
11.2021 - 09.2023

Public Health And Health Science

University of Massachusetts, Amherst
Lauren Troilo