
Dynamic Team Leader with extensive experience in program management and workflow optimization. Developed over 50 job aids and trained 30 staff members, contributing to program success from inception. Committed to ongoing improvement and effective team leadership.
Oversaw benefits advising, options counseling, and family caregiver support for various demographics.
Facilitated assistance for individuals of all ages via problem-solving, home visits, and phone outreach.
Implemented strategies to improve access to available support resources.