Lauren Tutek
Pittsburgh,PA
Summary
Dependable Clinical Access Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
Work History
Clinical Access Coordinator
Allegheny Health Network
03.2022 - Current
- Improved patient access by streamlining registration processes and reducing wait times.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Patient Experience Specialist Intern
AHN West Penn Hospital
03.2021 - 04.2021
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Followed document protocols to safeguard confidentiality of patient records
- Helped address client complaints through timely corrective actions and appropriate referrals
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Facilitated communication between patients and various departments and staff
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Created plans and communicated deadlines to ensure projects were completed on time
- Led projects and analyzed data to identify opportunities for improvement
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships
- Oversaw daily operations to ensure high levels of productivity
- Organized patient records and database to facilitate information storage and retrieval.
Assistant Manager of Operations
Windsor Fashions
07.2016 - 08.2018
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Enhanced employee management by developing schedules, tracking time, and administering payroll
- Developed and maintain operational guidelines for staff
- Educated operations team on best practices, company policies and service excellence standards
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Networking efficiently with customers, increasing referrals by 20% over last 2 years
- Exceeding sales targets on monthly basis by 7%-10%
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Assistant Manager of Operations
Forever 21
01.2016 - 07.2016
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Enhanced employee management by developing schedules, tracking time, and administering payroll
- Developed and maintain operational guidelines for staff
- Educated operations team on best practices, company policies and service excellence standards
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Lead of Stock
Forever 21
02.2014 - 12.2015
- Managed shipment receiving, processing and storage under tight timelines
- Logged daily production, shrink and inventory levels in computer system
- Trained stock team in merchandising, storage management and customer service
- Inspected merchandise for quality, variety, and safety against specifications
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Worked flexible hours, night, weekend, and holiday shifts.
Sales Associate
Forever 21
08.2013 - 02.2014
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Bachelor of Science Health Services Administration -
Robert Morris University
Coraopolis, PA12.2021
Skills
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Verbal and Written Communication
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Organized and Efficient
- Resolving Problems
- Helpful and Service-Oriented
- Caring and Empathetic
- Decision-making capabilities
- HIPAA Compliance
Timeline
Clinical Access Coordinator
Allegheny Health Network
03.2022 - Current
Patient Experience Specialist Intern
AHN West Penn Hospital
03.2021 - 04.2021
Assistant Manager of Operations
Windsor Fashions
07.2016 - 08.2018
Assistant Manager of Operations
Forever 21
01.2016 - 07.2016
Lead of Stock
Forever 21
02.2014 - 12.2015
Sales Associate
Forever 21
08.2013 - 02.2014
Bachelor of Science Health Services Administration -
Robert Morris University