Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Lauren Van Fleet

Canton,GA

Summary

Accomplished Training Manager well-versed in selecting trainers and candidates, curriculum and course plans to achieve demanding training objectives. Training manager successfully building future leadership by elevating talent. Effective at leading courses on diverse topics. Prepared to offer five years of progressive training experience and take on challenging new role in talent acquisition.

Overview

5
5
years of professional experience

Work History

Certified Training General Manager (CTGM)

First Watch Restaurant Group
11.2023 - Current
  • -Trained and hired 25+ successful high caliber leaders while maintaining a turnover rate of 0% since 2023.
  • -Represents the Atlanta region as CTGM on council with company executives to improve talent development.
  • -Acts as an ongoing point of contact and mentor to managers across the company.
  • -Educating all new hires to be proficient in all company software to optimize proficiency and profitability.
  • Sourced and screened candidates for leadership roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.

New Restaurant Opening General Manager

First Watch Restaurant Group
02.2023 - 11.2023
  • -Assisted in the construction and location development of a new restaurant opening.
  • -Created accounts with food service companies, CRM software's, and vendors.
  • -Hired and trained an entirely new team of 40+ hourly team members in a span of one month.
  • -Track and document financial and operational data to communicate quarterly results to upper management to formulate growth and expansion plans.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maintained a turnover rate of less than 40% during the first two years of restaurant opening.

General Manager

First Watch Restaurant Group
01.2022 - 11.2023
  • -Manage day-to-day operations resulting in 20% increase in profitability.
  • -Solely responsible for a free-standing restaurant, including maintaining relationships with building owners, food service accounts, trade partners, and adhering to safety and cleanliness standards.
  • -Responsible for leading a team of 35+ hourly team members and 3+ operations managers.
  • -Utilizes programs such as Data Central, Wisely, OLO, ADP, Power BI, Service Channel, Icims, and Schoox for restaurant optimization.

Operations Manager

First Watch Restaurant Group
01.2021 - 01.2022
  • -Coordinate the planning, organization, training, and leadership necessary to achieve set objectives in sales, COGS, profitability, employee retention, customer service, food safety and quality.
  • -Managed and oversaw all in house logistics such as restaurant maintenance, deposits, customer and employee relations.
  • -Researched customer reviews and comments and performed recoveries as needed.
  • -Responsible for resolving all customer concerns in a professional manner while prioritizing customer satisfaction.

Education

Interdisciplinary Studies BA -

University Of Central Florida
01.2024

Skills

  • Advanced knowledge in CRM Software
  • Customer service and recovery
  • Employee retention
  • SME on all public health codes and food safety regulations
  • Growth Mindset and thrives on setting and achieving goals
  • Staff development plans
  • Talent management
  • Recruitment
  • Organizational development
  • Restaurant operations management
  • Business operations expertise

Accomplishments

  • -Recognized as the youngest GM in the company (2022)
  • -Demonstrated consistent growth year over year.
  • -Chosen to participate in multiple networking events to make new connections and expand the knowledge of opportunities within the company, such as Women Foodservice Forum leadership conferences.

Interests

  • Yoga
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Certified Training General Manager (CTGM)

First Watch Restaurant Group
11.2023 - Current

New Restaurant Opening General Manager

First Watch Restaurant Group
02.2023 - 11.2023

General Manager

First Watch Restaurant Group
01.2022 - 11.2023

Operations Manager

First Watch Restaurant Group
01.2021 - 01.2022

Interdisciplinary Studies BA -

University Of Central Florida

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