Lauren Vasquez
San Antonio
Summary
Dynamic leader, strategic thinker and tactical decision-maker with 10+ years of property-casualty expertise and 6+ years of talent & acquisition experience. Proven track record of developing and leading a broad spectrum of training initiatives. Demonstrated success fostering workplace diversity and cultivating inclusive and impactful working relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Learning and Development (P&C) Facilitator I
United Services Automobile Association, USAA
08.2022 - Current
- Owns and maintains a prioritized work backlog as L&D Property Course Lead (PINH) and Third-Party Supplier Lead
- Implements comprehensive testing strategies, including user acceptance testing and production validation through Zenerate simulation training
- Creates, educates and facilitates over 150 Property and Casualty and upskill pipelines serving 5 centers of excellence with a 100% success rate for the last 3 years.
- Works with subject matter experts to prioritize and support effective and compliant solutions and balancing business value
- Conducts ongoing quality reviews based on cross-functional teams of user experience partners, designers, analyst, testers and other stakeholders to contribute to agile team dynamics
- Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
Learning and Development (P&C) Facilitator II
09.2020 - 08.2022
- Builds rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Maintains business and learning skills/acumen through skills update and professional development.
- Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate.
Insurance Relationship Specialist
United Services Automobile Association (USAA)
03.2014 - 09.2020
- Developed Massachusetts Auto Insurance training materials based on analysis of Be a Compliant Company (BCC) standards and trends, resources and processes which have been approved by legal and implemented by L&D
- Researched and identified key risks and mitigating factors of frequently asked questions and common errors in processes to create training materials for 140 front-line Insurance Professionals (IPs)
- Conducted front-line underwriting of Auto, Homeowners, Rental Property, Renters, Valuable Personal Property, and Umbrella insurance in all 50 states along with supporting multiple COEs
- Coached multiple teams to develop underwriting and critical thinking skills ensuring a strong foundation in analyzing risk, leading to a sustained average12% increase in compliance for the team
- Facilitated regular call audits to ensure BCC standard was met to include implementation of SERVE components
- Acted as a key contributor in the development of IPs by facilitating onboarding sessions for campus-wide efforts impacting multiple COEs while collaborating with various stakeholders in understanding the holistic perspective of USAA’s underwriting guidelines and risk tolerance
- Completed various manager sit-ins (SIM) to include long-term SIMs, responsible for monitoring adherence, leading, mentoring and providing coaching feedback developing teams of front-line employees who provide sales, service and underwriting activities to members through a variety of channels of insurance products with minimal supervision.
Education
Masters of Business Administration - Human Resources Management
University of The Incarnate Word
San Antonio, TX05.2025
Bachelor of Arts in Organizational Development -
University of The Incarnate Word
San Antonio, TX05.2020
Skills
- Strategic Planning
- ADDIE
- Facilitation Techniques
- Staff Management
- Employee Engagement
- Talent Acquisition & Retention
- Corporate Communication
- Team Leadership & Training
Certification
• Associate in General Insurance (AINS) Designation
• Associate in Insurance Services (AIS) Designation
• Associate in Information Technology (AIT) Designation
• SAFe Agilist (SA Certified) - Scaled Agile Framework 5.2
• Lean Six Sigma Yellow Belt
• iGrafx Process Mapping Training Workshop for Six Sigma
• Associate in Personal Insurance (API)
• Chartered Property and Casualty Underwriter (CPCU) July 2025
Technical Proficiencies
• NICE/WFM
• Gridspace/Engage
• Tableau
• Guidewire
Timeline
Learning and Development (P&C) Facilitator I
United Services Automobile Association, USAA
08.2022 - Current
Learning and Development (P&C) Facilitator II
09.2020 - 08.2022
Insurance Relationship Specialist
United Services Automobile Association (USAA)
03.2014 - 09.2020
Masters of Business Administration - Human Resources Management
University of The Incarnate Word
Bachelor of Arts in Organizational Development -
University of The Incarnate Word
• Associate in General Insurance (AINS) Designation
• Associate in Insurance Services (AIS) Designation
• Associate in Information Technology (AIT) Designation
• SAFe Agilist (SA Certified) - Scaled Agile Framework 5.2
• Lean Six Sigma Yellow Belt
• iGrafx Process Mapping Training Workshop for Six Sigma
• Associate in Personal Insurance (API)
• Chartered Property and Casualty Underwriter (CPCU) July 2025
Technical Proficiencies
• NICE/WFM
• Gridspace/Engage
• Tableau
• Guidewire
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