Lauren Vega
Ridgewood
Summary
Results-driven retail leader with 21 years of experience, including 11 years as Store Manager, driving multi-million-dollar revenue growth in flagship, high-volume locations. Proven success in building high-performing teams, executing strategic merchandising, and delivering elevated client experiences. Recognized for exceeding sales targets, improving retention, and leading successful store openings and turnarounds.
Overview
4
4
years of professional experience
Work History
Store Manager
Victoria’s Secret
Garden City
01.2022 - Current
- Lead, hire, and develop a team of 120 employees; achieved 13% retention, best in company (2025)
- Drove $2M+ YoY revenue growth through sales leadership and merchandising strategy
- Oversee full store operations: scheduling, inventory, payroll, and cash management
- Reduced shrink by 5% via strengthened LP execution and self-scan inventory rollout
- Earned 4 Platinum Circle Awards for top-tier performance and customer experience
- Built leadership bench by promoting 5 employees into management roles
Assistant Store Manager
Victoria’s Secret
5th Ave
- Supported operations of high-volume flagship with 200+ team members
- Increased intimates sales 15% in 4 months through merchandising and sales coaching
- Drove performance management, recruiting, and talent development strategies
- Implemented workforce planning model to optimize peak coverage and productivity
Visual Merchandising Supervisor
Victoria’s Secret
SoHo
- Led team of 16 executing brand standards and high-impact merchandising strategies
- Partnered with senior leadership to analyze business and optimize product placement
- Delivered merchandising workshops across NYC district stores
- Recognized for visual storytelling, execution excellence, and leadership communication
Education
Associate of Arts (A.A.) - Radiology
New York City College of Technology
Skills
- Luxury Client Experience
- Clienteling
- Sales Growth & KPIs
- Team Leadership
- Talent Development
- P&L Management
- Visual Merchandising
- Inventory & Shrink Control
- Hiring & Training
- Workforce Planning
Accomplishments
- Doubled revenue from $7M → $14M within 3 years (Harlem location)
- Led post-COVID flagship reopening, scaling $6–8M → $17M in 2 years
- Earned 8+ performance awards for exceeding sales and KPI targets
- Led multiple store openings and remodels, including Harlem, Roosevelt Field, and 34th St
Clienteling Vip Experience
- Delivered concierge-style service model at high-volume flagship location, including personal shopping by appointment
- Planned and executed in-store VIP events, including bridal showers, private shopping experiences, and group events, driving client engagement and incremental sales
- Built and retained a loyal, high-value client base through personalized outreach, styling, and follow-up
- Coached teams on clienteling behaviors including relationship building, appointment selling, and repeat business strategies
- Leveraged customer insights and purchase history to drive targeted recommendations and increase basket size
- Elevated in-store experience through high-touch service, product storytelling, and brand-aligned presentation
Timeline
Store Manager
Victoria’s Secret
01.2022 - Current
Assistant Store Manager
Victoria’s Secret
Visual Merchandising Supervisor
Victoria’s Secret
Associate of Arts (A.A.) - Radiology
New York City College of Technology