Angela Cang
Rego Park
Summary
Dynamic retail leader with extensive experience in luxury environments. Expertise in driving sales performance, enhancing customer loyalty, and leading high-performing teams. Committed to operational excellence and brand standards, ensuring an exceptional client experience through effective team coaching and strategic inventory management.
Overview
14
14
years of professional experience
Work History
Store Manager
Stuart Weitzman
05.2022 - Current
- Drive sales performance through coaching, development, and accountability.
- Lead all aspects of store operations, team performance, and customer experience.
- Manage staffing, scheduling, inventory control, and operational execution.
- Foster a client-focused culture that supports customer loyalty and repeat business.
- Ensure brand standards and visual merchandising expectations are consistently maintained.
Assistant Manager
Stuart Weitzman
11.2021 - 05.2022
- Collaborated with store leadership to achieve sales and operational goals.
- Facilitated recruitment, training, and performance management processes.
- Ensured high standards of customer service and operational excellence.
Sales Lead
Stuart Weitzman
07.2020 - 11.2021
- Led daily sales floor operations and team coaching initiatives.
- Monitored key performance indicators to identify sales growth opportunities.
- Assisted with inventory management and maintained visual presentation standards to enhance customer experience.
Keyholder
Stuart Weitzman
07.2017 - 07.2020
- Enhanced sales through exceptional customer service, contributing to overall sales goals.
- Managed inventory and enforced loss prevention measures to maintain operational integrity.
- Executed opening and closing procedures to ensure smooth daily operations.
Sales Associate
Macy's
07.2016 - 07.2017
- Achieved personal sales goals by providing exceptional customer service that enhanced customer satisfaction.
- Developed extensive product knowledge to assist customers in making informed purchasing decisions.
- Processed transactions and ensured smooth store operations through efficient POS procedures.
Store Lead
Gong Cha
06.2014 - 12.2015
- Trained and supported team members in daily operations and customer service to enhance customer satisfaction.
- Maintained inventory accuracy and streamlined operations to support service delivery.
- Ensured clean, organized, customer-focused environment to improve shopping experience.
Store Manager
Quickly Corporation
01.2012 - 03.2014
- Managed store operations, staffing, scheduling, inventory, and cash handling to ensure efficient daily functioning.
- Trained and supervised employees to uphold service standards, enhancing customer satisfaction.
- Resolved customer concerns, contributing to retention and supporting business performance goals.
Education
Bachelor of Science - Risk Management and Insurance
National Kaohsiung First University of Science and Technology
06-2010
Skills
- Store Leadership & Operations
- Sales & KPI Management
- Luxury Client Experience
- Clienteling & Customer Retention
- Team Development & Coaching
- Recruitment & Onboarding
- Visual Merchandising
- Inventory Control
- Scheduling & Workforce Management
- Loss Prevention
- Retail Pro POS
- Aptos POS
- Tulip Clienteling
- MIMS Inventory Management
- Microsoft Office (Excel, Word, Outlook)
- Problem Resolution
- Cross-Functional Collaboration
Languages
- Mandarin Chinese (Fluent)
- English (Fluent)
- Taiwanese (Basic)
Professional Achievements
2022 Top AOP Award - North America, Recognized among the top-performing stores/managers in North America for outstanding business performance and achievement of company goals.
Timeline
Store Manager
Stuart Weitzman
05.2022 - Current
Assistant Manager
Stuart Weitzman
11.2021 - 05.2022
Sales Lead
Stuart Weitzman
07.2020 - 11.2021
Keyholder
Stuart Weitzman
07.2017 - 07.2020
Sales Associate
Macy's
07.2016 - 07.2017
Store Lead
Gong Cha
06.2014 - 12.2015
Store Manager
Quickly Corporation
01.2012 - 03.2014
Bachelor of Science - Risk Management and Insurance
National Kaohsiung First University of Science and Technology