Lauren Villeda
Brownwood,TX
Summary
Compassionate and dedicated PCA with experience at Girling Home Health Care, skilled in daily living assistance and empathetic care. Proven ability to enhance patient comfort and dignity while documenting progress accurately. Strong team collaboration and communication skills, ensuring compliance with HIPAA and fostering positive relationships with clients and families including pets
Knowledgeable in providing care and rehabilitation to animals with chronic or acute health conditions with background in personal care assistance. Efficiently provided compassionate support and care to clients, contributing to their well-being and comfort. Demonstrated reliability and excellent communication skills, ensuring seamless collaboration with healthcare teams and families.
Patient-focused care for patients and pets with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
15
15
years of professional experience
Work History
PCA
Girling Home Health Care
Brownwood, TX
02.2019 - 05.2025
- Assisted clients with daily living activities to enhance comfort and independence.
- Maintained cleanliness and organization of living spaces to promote a safe environment.
- Supported personal hygiene routines, ensuring dignity and respect for clients.
- Documented client progress and changes in condition to inform care plans.
- Participated in training sessions to improve caregiving skills and knowledge continuously.
- Improved patient comfort by providing compassionate and attentive care.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Lead Cashier
PetSmart Charities
San Angelo, TX
03.2011 - 01.2019
- San anSupervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, enhancing team performance and service excellence.
- Implemented efficient checkout procedures, reducing wait times for customers.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction.
- Conducted regular audits of cash drawers to ensure accountability and accuracy in transactions.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
Payroll Assistant
Hidalgos Restaurants
San Angelo, TX
03.2010 - 01.2019
- Processed payroll accurately using ADP software for timely employee compensation.
- Assisted in maintaining payroll records, ensuring compliance with company policies and regulations.
- Supported preparation of payroll reports, contributing to financial accuracy and transparency.
- Reviewed employee timecards for discrepancies, enhancing data integrity before payroll processing.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Assisted with recruitment and onboarding of new employees.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
Education
Pet Complete Nutrition & Wellness Education
Petsmart Charities
High School Diploma -
Brownwood High School
Brownwood, TXPet Care Certification Program
Petsmart Charities
Skills
- Behavioral management
- End-of-life care
- Daily living assistance
- Wound care
- Data collection
- Support services
- Family communication
- Empathy and compassionate care
- Body mechanics knowledge
- Sterilization techniques
- Transfer techniques
- Compassionate care
- HIPAA compliance
- Team collaboration
- Restocking supplies
- Patient-focused care
- Patient relationship building
- Heavy lifting
- Companionship and emotional support
- Documenting behaviors
- Pet nutrition & health
- pet cpr
- Knowledge and experience providing care to animals with chronic health issues
- Emotional support
- Emergency response
- Meal preparation
- Nutrition monitoring
- Medical terminology
- Family support
- Infection prevention
- Acute care
Languages
Spanish
Native or Bilingual
Timeline
PCA
Girling Home Health Care
02.2019 - 05.2025
Lead Cashier
PetSmart Charities
03.2011 - 01.2019
Payroll Assistant
Hidalgos Restaurants
03.2010 - 01.2019
Pet Complete Nutrition & Wellness Education
Petsmart Charities
High School Diploma -
Brownwood High School
Pet Care Certification Program
Petsmart Charities