Lauren Volpi
Bennington,VT
Summary
Dedicated college student with proven success in fast-paced environments, including The Coffee Bar and SVMC. Expertise in health code compliance, effective communication, and time management, resulting in enhanced service quality and operational efficiency. Strong background in medical terminology and teamwork, leading to improved workflow and customer satisfaction. Proactive Outreach Coordinator with a track record of developing community partnerships and managing service referrals, recognized for exceptional organizational and critical thinking skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Outreach Coordinator and CE Specialsit
Bennington County Coalition For The Homeless
Bennington, Vermont
04.2025 - Current
- Acquired comprehensive knowledge of all roles related to data collection and database entry.
- Reported directly to executive director, ensuring alignment with organizational goals.
- Trained new case managers while leading outreach initiatives in homeless community.
- Managed service referrals, connecting clients to essential resources effectively.
- Organized training sessions for new case management staff to enhance operational competency.
- Developed community partnerships to enhance outreach programs and services.
Barista
The Coffee Bar
Bennington, VT
10.2024 - 03.2025
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Utilized POS system to receive and process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Bartender
Little City Cider
Bennington, VT
02.2023 - 01.2024
- Adhering to the state regulations regarding serving alcohol responsibly.
- Process payments accurately and effectively with a POS system.
- Greeting customers and providing customer service.
Deli Clerk
Elm Steet Market
Bennington, VT
02.2023 - 12.2023
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Maintained records such as inventory levels or sales figures.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
Counter Server
Ramuntos Brick Oven Pizza
Bennington, VT
01.2019 - 04.2019
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Communicated effectively with kitchen staff to ensure that orders were fulfilled quickly and accurately.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Operated the cash register accurately to process customer payments.
Medical Scribe
SVMC
Bennington, VT
01.2017 - 07.2017
- Transcribed dictation for variety of medical reports.
- Followed clinicians throughout shift in high-volume, busy environments.
- Managed and organized medical documents to ensure easy access for healthcare providers.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
Education
Bachelor of Science - Public Health
Johnson & Wales University
Providence, RI 08.2020 - 05.2025
High School Diploma -
Mount Anthony Union High School
Bennington, VT04-2016
Skills
- Health code compliance
- Basic accounting
- Data entry expertise
- Documentation skills
- HIPAA compliance
- Organizational skills
- Chart organization
- Effective communication
- Information gathering techniques
- Critical thinking
- Professionalism and ethics
- Continuous learning mindset
- Medical terminology expert
- Teamwork and collaboration
Accomplishments
- Academic Achievement Award
- Presidential Award
- Principles Honors (4-years)
- Math and Science Achievement Award
Certification
- Serve Safe Certificate 2024
- 1st Class Server Training Program 2024
References
References available upon request.
Timeline
Lead Outreach Coordinator and CE Specialsit
Bennington County Coalition For The Homeless
04.2025 - Current
Barista
The Coffee Bar
10.2024 - 03.2025
Bartender
Little City Cider
02.2023 - 01.2024
Deli Clerk
Elm Steet Market
02.2023 - 12.2023
Bachelor of Science - Public Health
Johnson & Wales University
08.2020 - 05.2025
Counter Server
Ramuntos Brick Oven Pizza
01.2019 - 04.2019
Medical Scribe
SVMC
01.2017 - 07.2017
High School Diploma -
Mount Anthony Union High School