Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Work History
Supervisor
3 Years 1 Month
Jack Stack Barbecue | 07.2023 - Current
Supervised daily operations to ensure consistent food quality and service excellence.
Mentored staff on best practices in food preparation and customer service.
Collaborated with management to develop strategies for increasing sales and improving guest experiences.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Front of House Lead Trainer
3 Years 1 Month
Jack Stack Barbecue | 07.2023 - Current
Trained and mentored staff on service standards and operational procedures.
Coordinated and led monthly training meetings.
Created all Server Training Schedules
Conducted performance evaluations, providing constructive feedback for improvement.
Boosted training team morale and performance through effective communication and motivational strategies.
Upheld training programs for new hires (30/60/90), resulting in higher staff retention rates and overall improved performance.
Enhanced guest experience by training and upholding exceptional service standards.
Created extended training material to provide remarkable education in the Jack Stack Lenexa location.
Server
5 Years
Big Biscuit | 07.2018 - 07.2023
Trained new employees on restaurant procedures to enhance team effectiveness.
Built rapport with guests, fostering repeat business through exceptional customer service.
Managed multiple tables while ensuring timely order delivery and guest satisfaction.
Delivered exceptional customer service in fast-paced dining environment.
Graduate Teaching Assistant
1 Year 9 Months
University of Maryland | 08.2020 - 05.2022
Teaching Assistant for the Clarinet Studio within UMD School of Music.
Promoted respect and facilitated team-building and conflict resolution activities to foster trust within studio.
Coordinated fundraising efforts for clarinet studio activities and events. and logistics of international trips for clarinet studio.
Mentored students through email, phone, and in-person meetings, addressing questions and providing guidance.
Assigned, accepted and graded students’ work according to processes outlined by professor.
Displayed strong work ethic, promoted respect among individuals and lead team building and conflict resolution activities within the studio to build trust.
Led classes and addressed student questions and concerns, supporting professors' instructional efforts.
Assisted professors with administrative work, scheduling and logistics.
Education
Master of Music - Clarinet Performance
University of Maryland | College Park, MD | 07-2022