Summary
Overview
Work History
Education
Skills
Certification
Extra
Timeline
Generic

Lauren Welch

Carencro,LA

Summary

Dynamic professional with a proven track record at Best Stop Carencro, excelling in customer service and problem-solving. Adept at multitasking and time management, I consistently enhanced customer satisfaction through personalized service. Skilled in cash register operations and maintaining a clean environment, I effectively trained new team members to uphold high standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Best Stop Carencro
Carencro, LA
09.2023 - Current
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

House Cleaner

Self Employed Services
Carencro, LA
06.2018 - Current
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Organized closets according to customer specifications.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Education

High School Diploma -

David Thibodaux STEM Magnet Academy
Lafayette, LA
05-2023

Some College (No Degree) - Surgical Technician

Louisiana State University Eunice
Eunice, LA

Skills

  • Time management
  • Problem solving
  • Multitasking
  • Creative thinking
  • Customer service
  • Active listening
  • Communication
  • Adaptability

Certification

  • Emergency Medical Responder (EMR) 2022

Extra

  • Taken a year long Emergency Medical Technician (EMT) class through 2022-2023

Timeline

Cashier

Best Stop Carencro
09.2023 - Current

House Cleaner

Self Employed Services
06.2018 - Current

High School Diploma -

David Thibodaux STEM Magnet Academy

Some College (No Degree) - Surgical Technician

Louisiana State University Eunice

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Lauren Welch