Lauren Westgate
Fredericksburg,TX
Summary
Hospitality professional with extensive experience in sales, restaurant service, and hotel management. Most recently served as Area Manager for two hotel properties, enhancing operational efficiency and guest satisfaction. Proven ability to excel in fast-paced environments, with a strong focus on customer service and team collaboration. Seeking to leverage hands-on skills in a guest-facing, non-management role to foster exceptional service and positive guest experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager
La Quinta Inn And Suites / Comfort Inn And Suites
Fredericksburg, TX
06.2022 - 07.2025
- Responsible for all previous duties as General Manager, as well as:
- Oversaw daily operations from front desk to housekeeping and maintenance for two hotel properties, totaling 122 rooms.
- Managed team of 30-40 employees and department supervisors between both properties.
- Seamlessly integrated staff at both properties to become one team, cross-training employees to increase staffing where needed at either property.
- Responsible for compliance and training of Wyndham and Choice Hotels brand standards in all departments (front desk, housekeeping, maintenance, food & beverage) of both properties to ensure exemplary Quality Assurance inspection results, lowering franchise fees and avoiding any additional fees or penalties to be accrued by ownership.
- Participated in weekly revenue meetings for both properties to ensure competitiveness in our market, while increasing revenue year-over-year.
General Manager
La Quinta Inn And Suites
Fredericksburg, TX
02.2021 - 06.2022
- Oversaw daily operations from front desk to housekeeping and maintenance for a 55 room hotel property.
- Supervised team of 15-20 employees and supervisors in varying departments.
- Responsible for incoming and ongoing training and coaching of all employees, compliant with Wyndham brand standards.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Evaluated and promptly resolved lodging facility operational issues.
- Participated in financial activities such as setting room rates, establishing budgets, allocating funds to departments, and payroll.
- Booked large groups for weddings, seminars, conferences, and other events, providing creative options and pricing that worked best for not only the guest, but the hotel itself.
- Negotiated with vendors to obtain favorable rates for goods and services, cutting overhead cost while maintaining good working relationships.
Front Desk Agent
La Quinta Inn And Suites
Fredericksburg, TX
10.2019 - 02.2021
- Supported daily operations of hotel front desk, including guest communications and concierge duties.
- Created guest and group reservations, ensuring accuracy of all information.
- Responsible for efficient and accurate check in and check out process of hotel guests, while simultaneously creating a welcoming environment for them to want to return to.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Assisted in managing customer complaints and rectified issues to complete guest satisfaction.
Server
Peach Tree Restaurant
Fredericksburg, TX
05.2018 - 08.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Accurately took customer orders and communicated them to kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Inside Sales Representative
American Patriot
Willow City, TX
11.2017 - 05.2018
- Sourced procurement needs for the Department of Defense (primarily Army) in accordance with various defense contractor requirements such as the Berry Amendment, Trade Agreement Act, and Buy America Act.
- Responsible for creating technical sheets and sales flyers that presented company products in a professional manner and included in-depth information on the products offered.
- Provided support of Owner and Warehouse Manager by completing various administrative tasks in a proficient and accurate manner.
- Acquired knowledge of SAP Business Management Software by means of generating invoices, creating part numbers in the system with accurate and thorough information, product details, etc.
- Tasked with maintaining master data spreadsheets used within the company, keeping up-to-date and accurate at all times.
Outside Sales Representative / Trainer
Monarch Trophy Studio
San Antonio, TX
04.2014 - 11.2017
- Organized and premiered the company's outside sales program, to include training of outside sales representatives, selection of products offered, and pricing tiers.
- Effectively staged products in order to create a comfortable shopping experience for the customer, all while increasing company profits and honoring brand specifications.
- Responsible for social media advertisement and creation of outside sales catalog and sales master spreadsheets.
- Provided unmatched customer service, generating accurate production copies for trophy orders, sales awards, Fiesta medals orders, and customer order requisitions, including promotional items.
- Assigned to assist high value accounts and recurring orders for various companies and organizations, including the San Antonio Chamber of Commerce, Judson ISD and Harland Clarke.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX05.2004
Skills
- Guest-focused, high-volume service experience
- Upselling techniques
- Conflict resolution & customer recovery
- Strong verbal communication & team collaboration
- Award-winning customer service expertise
- Positive, team-oriented mindset
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Led properties to first-ever La Quinta brand awards, winning "Best of La Quinta" (2020-2021) and "President's Award (2022-2024); on track for 2025 prior to departure.
- Increased overall Guest Satisfaction (OSAT) scores by 2.1% over a four-year period, contributing to consistent award recognition and brand excellence.
- Achieved sustained year-over-year revenue growth at both hotel properties by optimizing ADR, reducing operational inefficiencies, and increasing repeat guest business.
Certification
- Food Handler Certification
- Food Manager Certification
- Wyndham Hospitality Management Certification
- Choice Hospitality Management Certification
- Wyndham Green Certification
References
References available upon request.
Timeline
Area Manager
La Quinta Inn And Suites / Comfort Inn And Suites
06.2022 - 07.2025
General Manager
La Quinta Inn And Suites
02.2021 - 06.2022
Front Desk Agent
La Quinta Inn And Suites
10.2019 - 02.2021
Server
Peach Tree Restaurant
05.2018 - 08.2019
Inside Sales Representative
American Patriot
11.2017 - 05.2018
Outside Sales Representative / Trainer
Monarch Trophy Studio
04.2014 - 11.2017
High School Diploma -
Fredericksburg High School