Lauren Wiltshire
Concord,NC
Summary
Currently a student attending the University of North Carolina at Charlotte pursuing a major in Accounting with basic knowledge of business management and experience in providing professional customer service. Very detail oriented and prioritize completing work that is of high quality and accuracy, coming from experience of owning a small business.
Overview
5
5
years of professional experience
Work History
Crew Member
Chipotle
Concord, NC
04.2024 - Current
- Provided excellent customer service by greeting guests, taking orders accurately, and responding to customer inquiries and complaints.
- Operated cash and card transactions efficiently and accurately.
- Assisted with inventory management, including restocking supplies and reporting shortages to management.
- Participated in daily closing procedures.
Food Delivery Driver
DoorDash
Concord, NC
07.2022 - 04.2024
- Delivered food and other items to customers promptly and courteously, ensuring timely and accurate order fulfillment.
- Handled customer inquiries, issues, and complaints effectively and to the best of my ability, escalating to support when necessary.
- Ensured a high level of customer satisfaction by providing friendly and professional service during each interaction.
House Cleaner
MaidPro
Mt. Pleasant, NC
10.2021 - 03.2022
- Cleaned and sanitized residential homes, including kitchens, bathrooms, living areas, and bedrooms to the customer’s and MaidPro’s standards.
- Conducted initial walk-throughs with clients to identify specific cleaning needs and address any concerns.
- Performed unique customer requested tasks to provide the most customer satisfaction.
- Prioritized maintaining a positive attitude and having friendly interactions with customers.
Laborer
Metrolina Greenhouse
Huntersville, NC
02.2019 - 05.2019
- Assisted in packaging and preparing plants for shipment and sale with quality and accuracy.
- Maintained a clean and organized work environment by regularly cleaning work areas.
- Followed safety protocols and guidelines to ensure a safe working environment for all staff members.
Education
Bachelor of Science - Accounting
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Quality Customer Service
- Communication Skills
- Teamwork and Collaboration
- Computer Literate
- Organizational Skills
- Conflict Resolution
Affiliations
- Small Business Owner
- High School Library Office Assistant (2019-2020)
Timeline
Crew Member
Chipotle
04.2024 - Current
Food Delivery Driver
DoorDash
07.2022 - 04.2024
House Cleaner
MaidPro
10.2021 - 03.2022
Laborer
Metrolina Greenhouse
02.2019 - 05.2019
Bachelor of Science - Accounting
University of North Carolina At Charlotte