Lauren Windsor
Spring Hill ,TN
Summary
Personable, warm and inviting , enjoys engaging with people from all walks of life. Consistently delivers exemplary customer service with a genuine heart and positive attitude coupled with ability to remain calm and composed in busy work settings.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Marvel Cosmetic
Spring Hill, Tennessee
02.2022 - 07.2022
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Compiled and maintained medical charts and reports in complex digital databases.
Barista
Starbucks
Buford, GA
06.2013 - 12.2013
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted guests with pleasant smile and superior customer service.
- Gave details on coffee blends and preparation descriptions to customers.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Greeted over many customers daily, answered questions and recommended drinks and pastries.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Personal Assistant
The Rock Family Worship center
Madison , AL
08.2010 - 12.2010
- Typed documents, updated websites and compiled information for meetings.
- Managed incoming and outgoing correspondence, including mail, email and faxes.
- Restocked office and break room supplies to maximize team productivity.
- Screened telephone calls and inquiries and directed as appropriate.
Personal Assistant
Hillsong Music
Sydney , Australia
08.2008 - 02.2009
- Managed incoming and outgoing correspondence, including mail, email and faxes.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Attended business meetings and took meeting minutes.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Restocked office and break room supplies to maximize team productivity.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Delivered optimal administrative, customer service and case management support
Education
Bachelor of Science - Worship Ministry
Cincinnati Christian University
Cincinnati, OH05.2007
Associate of Arts - Music
Hillsong International Leadership College
Sydney , Australia 08.2006
Skills
- Cooperative team player
- Engaging personality
- Multitasking
- Customer service
- Active listener
- Professional and polished presentation
- Flexible
- Opening and closing duties
- Cash Handling
- Scheduling
- Data Entry
- File Management
- Multi-line telephone skills
- Multitasking and prioritization
- Document Control
- Security understanding
- Service-oriented mindset
- Information Protection
- Greeting and Seating Clients
- Professional Demeanor
- Spreadsheet tracking
- Verbal and written communication
- Scheduling appointments
- Calendar Management
Timeline
Patient Care Coordinator
Marvel Cosmetic
02.2022 - 07.2022
Barista
Starbucks
06.2013 - 12.2013
Personal Assistant
The Rock Family Worship center
08.2010 - 12.2010
Personal Assistant
Hillsong Music
08.2008 - 02.2009
Bachelor of Science - Worship Ministry
Cincinnati Christian University
Associate of Arts - Music
Hillsong International Leadership College