Enas Abuhammad
Lauderhill
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Lead Patient Service Representative
better life physical therpay
Palm Beach Gardens
11.2024 - Current
- Managed appointment bookings with scheduling software, improving operational efficiency and patient access.
- Facilitated communication between employees, healthcare providers, and insurance carriers to ensure seamless service delivery.
- Proposed innovative ideas and solutions that improved team performance and patient outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of claims status and employee interactions in the system.
- Communicated with team members to confirm availability and resolve scheduling conflicts.
Patient Access Representative
Bascom Palmer Eye Institute
Palm Beach Gardens
08.2023 - 10.2024
- Process patient registrations and verify insurance information.
- Managed front desk operations, assisting patients with inquiries to enhance their experience.
- Schedule appointments and coordinate with medical staff efficiently.
- Communicate effectively with diverse patient populations and families.
- Resolved patient issues, delivering exceptional customer service to ensure satisfaction.
- Collaborated with departments to streamline patient access workflows, improving overall efficiency.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
Front Desk Academic Success Center
BROWARD COLLEGE ASC
Davie
01.2021 - 08.2023
- Monitored front desk traffic to support Student satisfaction.
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence.
- Utilized technology to enhance and extend the learning process.
- Engaged actively with students to build confidence in the subject matter and help improve study methods.
- Modeled professional behavior and good study habits both within and outside of the tutorial environment.
- Helped navigate students through their online learning experience and gave them the confidence to develop their skills at home.
Education
Associate of Science - Science
Broward College
Fort Lauderdale, FL05-2024
High School Diploma -
Piper High School
Sunrise, US05-2021
Skills
- Professional demeanor
- Exceptional patient care
- Self-motivated
- Cooperative team player
- Guiding and explaining information
- Timely and organized
- Managing multiple tasks
- Creating and updating records
- HIPAA compliance
- Appointment scheduling
- Patient registration
- Time Management
- Insurance coding (ICD-9 and CPT)
- ICD codes
- Diagnostic codes
Awards
- Top 3% of academic students.
- Cambridge AICE Diploma A.S. level with Merit.
- Bright Futures Scholarship recipient.
Languages
Arabic
Native/ Bilingual
Timeline
Lead Patient Service Representative
better life physical therpay
11.2024 - Current
Patient Access Representative
Bascom Palmer Eye Institute
08.2023 - 10.2024
Front Desk Academic Success Center
BROWARD COLLEGE ASC
01.2021 - 08.2023
Associate of Science - Science
Broward College
High School Diploma -
Piper High School