Hannah Retuerto
Sycamore,IL
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Nch Healthcare System
10.2023 - 01.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Barista
Starbucks
04.2022 - 09.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
Server
Oakcrest nursing home
04.2019 - 04.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
Restaurant Busser
Sorrentos restaurant
08.2017 - 02.2018
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Wiped down and cleaned chairs, booths and highchairs.
Education
Some College (No Degree) - Health Sciences
Kishwaukee College
Malta, ILSkills
- Professional Demeanor
- Exceptional Customer Service
- Cash Handling
- Positive and Professional
- Safe Food Handling Practices
- Friendly and Outgoing
- Speedy and Efficient
- Appointment Scheduling
Timeline
Patient Service Representative
Nch Healthcare System
10.2023 - 01.2024
Barista
Starbucks
04.2022 - 09.2023
Server
Oakcrest nursing home
04.2019 - 04.2022
Restaurant Busser
Sorrentos restaurant
08.2017 - 02.2018
Some College (No Degree) - Health Sciences
Kishwaukee College
Similar Profiles
Agnieszka GorniAgnieszka Gorni
Receptionist in Medical Office at NCH Healthcare SystemReceptionist in Medical Office at NCH Healthcare System
Dyan FleishmanDyan Fleishman
RN - Labor and Delivery at Nch Healthcare SystemRN - Labor and Delivery at Nch Healthcare System
SHANNON LEMASTERSHANNON LEMASTER
RN Circulator Neuro Nurse at Nch Healthcare SystemRN Circulator Neuro Nurse at Nch Healthcare System