Katherine Pacheco Chinga
Kissimmee,Florida
Summary
Skilled in dental and medical office settings, I have enhanced patient experiences at Austin Dental Plus through top-tier communication and time management skills. Demonstrating exceptional multitasking abilities and adaptability, I have improved office efficiency and collaboration. Expertise in office technology and commitment to outstanding customer service consistently surpass employer expectations, establishing as a pivotal team member. An organized administrative professional with extensive experience in delivering exceptional customer service. Proven ability to multitask effectively in fast-paced, high-pressure environments. Excel in tasks such as scheduling, data entry, record keeping, and customer relations. Maintain professionalism and a positive attitude when interacting with clients.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Associates in Dermatology
03.2024 - Current
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used to schedule appointments.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Used Athena to schedule appointments.
GUEST ADVOCATE
Target
10.2020 - 07.2021
- Create welcoming experiences by authentically greeting every guest every time
- Make connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open-ended questions about guest's shopping experience and using those questions to assess, understand, and determine how to tailor your approach
- Welcome guests into self-checkout and provide assistance as needed
DENTAL RECEPTIONIST
Rubin Orthodontics
12.2019 - 07.2020
- Monitored daily reminder call logs
- Greeted patients and provided them with information and assistance
- Utilized booking systems and handled correspondence between patients and doctors
- Remained flexible and adaptable
- Managed inventory and scheduled deliveries when needed
- Brought forth phone etiquette and a patient attitude
DENTAL RECEPTIONIST
Austin Dental Plus
04.2016 - 06.2017
- Effectively managed all front desk tasks and procedures to ensure proper office workflow
- Acted as a liaison between dentists, hygienists, and patients
- Discussed treatment plans with patients and scheduled appointments accordingly
- Calmly handled heavy phone and waiting room volumes
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Brought forth a positive work ethic and a commitment to working collaboratively with office staff
RECEPTIONIST
Bellvue Hospital
08.2014 - 09.2015
- Provided exceptional general office support and managed various clerical duties
- Answered incoming calls, directed calls appropriately, and acted as a liaison between clients and executives
- Managed staff schedules and conference room bookings
- Monitored daily reminder call logs
- Utilized booking systems and handled correspondence between patients and doctors
Education
HIGH SCHOOL DIPLOMA -
Chelsea Career And Technical Education High School
New York, NY06-2014
Skills
- Time Management
- Customer Service
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Ability to Multitask
- Knowledge of Office Technology
- Highly Organized
- Knowledge of Dental and Medical Terminology
- Scheduling
- Administrative Support
- Data Entry
- Multi-line telephone operation
- Professional Demeanor
- Data inputting
- Greeting and Seating Clients
- Documentation And Reporting
- Customer and client relations
- Organization skills
- Medical filing
- System updates
- Appointment confirmation
- Insurance verifying
- Patient confidentiality
- FLUENT IN Spanish
- Financial needs determination
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Associates in Dermatology
03.2024 - Current
GUEST ADVOCATE
Target
10.2020 - 07.2021
DENTAL RECEPTIONIST
Rubin Orthodontics
12.2019 - 07.2020
DENTAL RECEPTIONIST
Austin Dental Plus
04.2016 - 06.2017
RECEPTIONIST
Bellvue Hospital
08.2014 - 09.2015
HIGH SCHOOL DIPLOMA -
Chelsea Career And Technical Education High School
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