Lisa James
Winter Garden,US
Summary
Dedicated and detail-oriented professional with over 6 years of experience in customer service and 6 months of medical front office operations. Proven ability to provide exceptional support in fast-paced environments, ensuring patient satisfaction and operational efficiency. Skilled in managing front desk responsibilities, scheduling appointments, handling confidential medical records (HIPAA compliance), and coordinating with healthcare providers. Adept at resolving issues with empathy and professionalism, maintaining positive client relationships, and utilizing electronic medical record (EMR) systems and customer service platforms. Known for strong communication skills, organizational abilities, and a calm, patient-centered approach.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Associates In Dermatology
01.2025 - Current
- Manage patient appointments, ensuring seamless scheduling and improved clinic efficiency.
- Facilitate communication between patients and healthcare providers, enhancing patient satisfaction.
- Utilize electronic health records to maintain accurate patient information and streamline operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lead Front Desk Agent
Springhill Suites & Towneplace Suites At Flamingo Crossings
01.2023 - 12.2024
- Assisted with the preparation of daily reports and maintained accurate records of customer stays
- Maintained a neat and organized front desk area to ensure a professional appearance
- Greeted guests in a friendly, professional manner and provided prompt, efficient service to ensure a positive customer experience.
- Managed incoming calls from customers regarding bookings or inquiries about services offered by the hotel.
- Utilized strong interpersonal communication skills to provide guests with information on hotel services, local attractions, and directions.
- Developed organizational skills to manage multiple tasks simultaneously, including check-in and check-out procedures, answering phone calls, and scheduling reservations.
Ride Operator
Busch Gardens
09.2022 - 12.2022
- Assisted guests with loading and unloading rides, providing a safe and friendly experience
- Monitored guests on rides to ensure a safe and enjoyable experience
- Followed all safety protocols and maintained the highest level of safety for guests.
Server/Cashier
NY Bagel Deli & Pizza
12.2021 - 08.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed transactions accurately and efficiently
- Trained and coached new coworkers of our practices and customer service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Cashier
Culver's
06.2019 - 11.2021
- Greeted customers and assisted them with their order
- Maintained a clean and welcoming environment
- Handled cash and credit transactions
- Monitored and recorded inventory
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Education
Bachelors - Pre: Med Medical Humanities
Saint Leo University
12.2022
Associates - Science
Concorde Career Institute
03.2024
High School Diploma - undefined
Ocoee High School
05.2022
Skills
- Microsoft Office
- Leadership
- Problem Solving
- Time Management
- Customer Service
- Teamwork
- Guest Relations
- Complaint Handling
- Communication
- Scheduling
Languages
Spanish
Timeline
Medical Receptionist
Associates In Dermatology
01.2025 - Current
Lead Front Desk Agent
Springhill Suites & Towneplace Suites At Flamingo Crossings
01.2023 - 12.2024
Ride Operator
Busch Gardens
09.2022 - 12.2022
Server/Cashier
NY Bagel Deli & Pizza
12.2021 - 08.2022
Server/Cashier
Culver's
06.2019 - 11.2021
Associates - Science
Concorde Career Institute
High School Diploma - undefined
Ocoee High School
Bachelors - Pre: Med Medical Humanities
Saint Leo University
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