Vaquoda Bradford
Winter Garden,FL
Summary
Proven medical administrative professional with a track record of enhancing patient care and streamlining administrative processes. Expert in EMR software and committed to maintaining HIPAA compliance. Demonstrates exceptional organizational skills and a commitment to improving office efficiency and patient satisfaction. Skilled team member with in-depth understanding of medical standards, compliance requirements, and operational procedures. Expertise in inventory management, customer service, and inner-office operations.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
CAN Community Health
Orlando, FL
11.2020 - Current
- Greeting and registering patients, verifying the accuracy of their insurance information, and collecting any necessary co-payments
- Scheduling and organizing patient appointments in compliance with HIPAA and JCAHO guidelines to ensure patient privacy while receiving timely care
- Utilizing electronic medical record (EMR) software to securely manage patient records while prioritizing their confidentiality
- Managing office supplies, coordinating visits from company representatives, and maintaining a clean and sanitized waiting area to establish a comfortable and safe environment for patients
- Providing training to new employees
Front Desk Medical Receptionist
Orlando Internal Medicine
Orlando, FL
02.2020 - 11.2020
- Oversaw patient check-ins, verified insurance details, and collected co-pays
- Coordinated and scheduled patient appointments, ensuring seamless patient flow
- Utilized Electronic Medical Record (EMR) software for patient record management while maintaining strict confidentiality
- Managed inventory of office supplies and ensured the waiting area was clean and sanitized
Client Service Representative
CIOX
Orlando, FL
07.2018 - 08.2019
- Processed release of information requests with accuracy and efficiency
- Delivered high-quality customer service and managed account details
- Utilized various software platforms for system functions, including Microsoft Word and Excel
Office Assistant/Medical Assistant
Center for Urology
Altamonte Springs, FL
08.2008 - 06.2016
- Supported office functions, including phone management and document handling
- Assisted patients with registration and provided necessary instructions
- Scheduled patient visits and obtained authorizations for prescriptions and procedures
Customer Service Representative
Convergys
Heathrow, FL
01.2005 - 01.2006
- Managed customer accounts and met daily sales quotas
- Adapt to various systems and procedures delivering exceptional customer experiences
- Handled high-volume call intake and addressed customer inquiries
Education
Advent Health University
01.2026
Diploma -
Apopka High School
01.2004
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Healthsource, Affinity, All Scripts, EMR Software (eClinicalWorks, Epic, Cerner)
- Medical Terminology
- HIPAA Compliance
- Medical Records Management
Accomplishments
- Actively involved in community outreach, supporting the homeless, elderly, and local community.
- Proficient in Release of Information standards, policies, procedures, HIPAA and JCAHO regulations.
- Knowledgeable in healthcare terminology.
Timeline
Medical Receptionist
CAN Community Health
11.2020 - Current
Front Desk Medical Receptionist
Orlando Internal Medicine
02.2020 - 11.2020
Client Service Representative
CIOX
07.2018 - 08.2019
Office Assistant/Medical Assistant
Center for Urology
08.2008 - 06.2016
Customer Service Representative
Convergys
01.2005 - 01.2006
Advent Health University
Diploma -
Apopka High School
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