Michael Bayzman Watson

• Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
• Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
• Championed the use of innovative teaching techniques, keeping abreast of industry trends to ensure cutting-edge instruction methodologies were employed.
• Collaborated with cross-functional teams to create cohesive strategies for improving overall business performance.
• Led workshops on leadership development, honing managerial capabilities across multiple departments within the company.
• Lead teams of trainers across the globe to open Landry’s locations. I’ve managed a team of over 430 employees at TREX and Rainforest.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Operated a store that has $65,000-80,000 in daily sales.
• I managed a team of over 400.
• I managed labor by constantly watching to see if I needed to make cuts. I am great at watching labor because I’m always on the floor.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• New Restaurant opening team.
• 8+ Million dollars in annual sales.
• Participation in weekly inventory and ordering.
• Hiring, Training and development of all employees.
• Did P&L reports and COGS.
• Did all hiring and training
• Inventory once a week too.
• Did all ordering and maintenance issues.

• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Did bar inventory as well as shortages in bar inventory. When not correct did research and if not right, made the bartenders use jiggers for a month.
• I helped finish laying out the store and then trained the staff and management before opening..

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Head bartender and corporate trainer. I did inventory with management. I also trained several MIT’s and over 25 employees.