Summary
Overview
Work History
Education
Skills
Timeline
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Shaneka Slaughter

Charlotte,NC

Summary

Personable Head Bartender with 15+ years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

19
19
years of professional experience

Work History

Bartender Trainer

North Italia Restaurant
Charlotte , NC
10.2019 - Current
  • Trained 20 new bartenders and Managers in training on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained laboratory with equipment, tools and supplies to meet course needs.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Performed instructional services for several vocational and occupational subjects.
  • Poured and prepared mixed drinks for 100s of customers daily.
  • Mentored team members and coached on procedures and productivity strategies.
  • Grew sales and boosted profits, applying proactive time management strategies and enhancing sales training.


Bartender

Vapiano
Charlotte, NC
08.2014 - 01.2019
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Bar Manager

Neighborhood Cafe
Charlotte , NC
08.2016 - 01.2018
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Determined business needs by acquiring client feedback for process improvements.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Developed 17 new cocktails for menu.
  • Curated several events; live music and art shows, specialty birthday parties and Homecoming events.

Server

Olive Garden
Charlotte , NC
10.2003 - 08.2014
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Mastered the art of delivering the genuine Italian dining experience.


Education

NC A&T SU
Greensboro NC

Skills

  • Dependable and Responsible
  • Responsible Alcohol Service
  • Preparing Garnishes
  • Menu Memorization
  • Ordering Bar Supplies
  • Liquor, Beer and Wine Knowledge
  • Changing Beer Kegs
  • Sales
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Food Running
  • Engaging personality
  • Clear and effective communication
  • Attending multiple customers
  • Hospitality service expertise
  • Sales expertise

Timeline

Bartender Trainer

North Italia Restaurant
10.2019 - Current

Bar Manager

Neighborhood Cafe
08.2016 - 01.2018

Bartender

Vapiano
08.2014 - 01.2019

Server

Olive Garden
10.2003 - 08.2014

NC A&T SU

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Shaneka Slaughter